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Retail Loss Prevention and Point of Sale Fraud Control

Shrinkage at the till and on the shop floor quietly erodes retail margins across African stores, driven by refund scams, void abuse, sweethearting and cash skimming. This course equips retail and loss prevention teams to detect and control fraud at the point of sale and across store operations. Delegates study cashier and supervisor schemes, refund and discount manipulation, and the exception reporting and controls that curb losses.

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What you will be able to do

  • Identify the main sources of retail shrinkage and point of sale fraud.
  • Detect cashier schemes such as skimming, void abuse and false refunds.
  • Recognise discount, loyalty and price override manipulation.
  • Spot collusion between staff, supervisors and customers.
  • Use exception reporting and till analytics to target investigations.
  • Design store level controls and awareness that reduce losses.

Course outline

  1. 01Understanding Retail Shrinkage
  2. 02Cashier Schemes and Cash Skimming
  3. 03Refund, Void and Return Fraud
  4. 04Discount, Loyalty and Override Abuse
  5. 05Collusion and Sweethearting
  6. 06Exception Reporting and Till Analytics
  7. 07Conducting Store Level Investigations
  8. 08Designing Loss Prevention Controls

Who should attend

This course suits store and branch managers, loss prevention and security officers, internal auditors and cash office supervisors responsible for controlling shrinkage and point of sale fraud in retail operations.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
6 to 8 Oct 2026Johannesburg3R13,000Register
7 to 9 Oct 2026Cape Town3R13,000Register
12 to 14 Oct 2026Durban3R13,000Register
13 to 15 Oct 2026Pretoria3R13,000Register
14 to 16 Oct 2026Windhoek3US$1,500Register
19 to 21 Oct 2026Gaborone3US$1,500Register
20 to 22 Oct 2026Maseru3US$1,500Register
21 to 23 Oct 2026Mbabane3US$1,500Register
26 to 28 Oct 2026Lusaka3US$1,500Register
27 to 29 Oct 2026Harare3US$1,500Register
28 to 30 Oct 2026Lilongwe3US$1,500Register
2 to 4 Nov 2026Blantyre3US$1,500Register
3 to 5 Nov 2026Mozambique3US$1,500Register
4 to 6 Nov 2026Nairobi3US$1,500Register
9 to 11 Nov 2026Dar es Salaam3US$1,500Register
10 to 12 Nov 2026Kigali3US$1,500Register
11 to 13 Nov 2026Kampala3US$1,500Register
16 to 18 Nov 2026Accra3US$1,500Register
17 to 19 Nov 2026Lagos3US$1,500Register
18 to 20 Nov 2026Cairo3US$1,500Register
23 to 25 Nov 2026Mauritius3US$1,500Register
24 to 26 Nov 2026Dubai3US$1,500Register
25 to 27 Nov 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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