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Quality Management for Contract and Outsourced Manufacturing

Brand owners increasingly rely on contract manufacturers, yet quality problems at an outsourced site quickly become the brand owner's problem. This course teaches how to set clear quality requirements, monitor outsourced production, and manage the relationship for consistent results. Delegates learn practical controls that both brand owners and contract manufacturers in Africa can use to protect quality across the arrangement.

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Register for this course

What you will be able to do

  • Define clear quality requirements and specifications for outsourced production.
  • Establish quality agreements and responsibilities between the parties.
  • Monitor contract manufacturer performance with the right metrics and audits.
  • Manage nonconformances and corrective action across organisational boundaries.
  • Control changes to product, process, and materials at the contract site.
  • Build a working relationship that supports continuous quality improvement.

Course outline

  1. 01Risks in Outsourced Manufacturing
  2. 02Setting Quality Requirements and Specifications
  3. 03Quality Agreements and Responsibilities
  4. 04Monitoring Performance and Auditing
  5. 05Managing Nonconformances Across Sites
  6. 06Change Control at the Contract Site
  7. 07Building a Quality Focused Relationship

Who should attend

This course is intended for quality managers, procurement professionals, and operations leaders who either place work with contract manufacturers or run outsourced manufacturing for brand owners.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Mbabane3US$1,500Closed
29 Sep to 1 Oct 2026Lusaka3US$1,500Register
30 Sep to 2 Oct 2026Harare3US$1,500Register
5 to 7 Oct 2026Lilongwe3US$1,500Register
6 to 8 Oct 2026Blantyre3US$1,500Register
7 to 9 Oct 2026Mozambique3US$1,500Register
12 to 14 Oct 2026Nairobi3US$1,500Register
13 to 15 Oct 2026Dar es Salaam3US$1,500Register
14 to 16 Oct 2026Kigali3US$1,500Register
19 to 21 Oct 2026Kampala3US$1,500Register
20 to 22 Oct 2026Accra3US$1,500Register
21 to 23 Oct 2026Lagos3US$1,500Register
26 to 28 Oct 2026Cairo3US$1,500Register
27 to 29 Oct 2026Mauritius3US$1,500Register
28 to 30 Oct 2026Dubai3US$1,500Register
2 to 4 Nov 2026Online3US$900Register
25 to 27 Nov 2026Johannesburg3R13,000Register
30 Nov to 2 Dec 2026Cape Town3R13,000Register
1 to 3 Dec 2026Durban3R13,000Register
2 to 4 Dec 2026Pretoria3R13,000Register
7 to 9 Dec 2026Windhoek3US$1,500Register
8 to 10 Dec 2026Gaborone3US$1,500Register
9 to 11 Dec 2026Maseru3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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