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ISO 9001 Quality Management Systems in Practice

Most quality systems fail their internal audits on the same handful of clauses. The ISO 9001 standard is studied here as a body of knowledge, with attention to risk based thinking, documented information, process mapping and the corrective action loop that most organisations run badly.

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What you will be able to do

  • Interpret the structure and intent of the ISO 9001 standard clause by clause.
  • Define the organisation's context, interested parties and quality management system scope.
  • Convert departmental activity into a documented process model with owners and measures.
  • Apply risk based thinking without producing a risk register nobody uses.
  • Design document and record control that people can follow under production pressure.
  • Run management review and corrective action so that findings are genuinely closed.

Course outline

  1. 01Standard structure, terminology and intent
  2. 02Context, interested parties and scope definition
  3. 03Process approach and process mapping
  4. 04Risk based thinking applied to operations
  5. 05Documented information and record control
  6. 06Internal audit planning and evidence gathering
  7. 07Nonconformity, corrective action and management review

Who should attend

Quality managers, quality officers, SHEQ coordinators, document controllers and departmental managers who own processes inside a quality management system.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
5 to 7 Oct 2026Johannesburg3R13,000Register
6 to 8 Oct 2026Cape Town3R13,000Register
7 to 9 Oct 2026Durban3R13,000Register
12 to 14 Oct 2026Pretoria3R13,000Register
13 to 15 Oct 2026Windhoek3US$1,500Register
14 to 16 Oct 2026Gaborone3US$1,500Register
19 to 21 Oct 2026Maseru3US$1,500Register
20 to 22 Oct 2026Mbabane3US$1,500Register
21 to 23 Oct 2026Lusaka3US$1,500Register
26 to 28 Oct 2026Harare3US$1,500Register
27 to 29 Oct 2026Lilongwe3US$1,500Register
28 to 30 Oct 2026Blantyre3US$1,500Register
2 to 4 Nov 2026Mozambique3US$1,500Register
3 to 5 Nov 2026Nairobi3US$1,500Register
4 to 6 Nov 2026Dar es Salaam3US$1,500Register
9 to 11 Nov 2026Kigali3US$1,500Register
10 to 12 Nov 2026Kampala3US$1,500Register
11 to 13 Nov 2026Accra3US$1,500Register
16 to 18 Nov 2026Lagos3US$1,500Register
17 to 19 Nov 2026Cairo3US$1,500Register
18 to 20 Nov 2026Mauritius3US$1,500Register
23 to 25 Nov 2026Dubai3US$1,500Register
24 to 26 Nov 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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