African manufacturers and service providers frequently launch products that miss what customers actually value, leading to costly redesigns and lost market share. Quality Function Deployment translates the voice of the customer into concrete design and process requirements. This course teaches teams to build and interpret the House of Quality so that customer priorities drive engineering, procurement, and production decisions from the outset.
Ready to book? Secure your place on this programme.
Register for this courseThis course is intended for product managers, design engineers, quality practitioners, and marketing staff involved in developing or improving products and services.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Online | 3 | US$900 | Closed | |
| 21 to 23 Oct 2026 | Johannesburg | 3 | R13,000 | Register | |
| 26 to 28 Oct 2026 | Cape Town | 3 | R13,000 | Register | |
| 27 to 29 Oct 2026 | Durban | 3 | R13,000 | Register | |
| 28 to 30 Oct 2026 | Pretoria | 3 | R13,000 | Register | |
| 2 to 4 Nov 2026 | Windhoek | 3 | US$1,500 | Register | |
| 3 to 5 Nov 2026 | Gaborone | 3 | US$1,500 | Register | |
| 4 to 6 Nov 2026 | Maseru | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Mbabane | 3 | US$1,500 | Register | |
| 10 to 12 Nov 2026 | Lusaka | 3 | US$1,500 | Register | |
| 11 to 13 Nov 2026 | Harare | 3 | US$1,500 | Register | |
| 16 to 18 Nov 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 17 to 19 Nov 2026 | Blantyre | 3 | US$1,500 | Register | |
| 18 to 20 Nov 2026 | Mozambique | 3 | US$1,500 | Register | |
| 23 to 25 Nov 2026 | Nairobi | 3 | US$1,500 | Register | |
| 24 to 26 Nov 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 25 to 27 Nov 2026 | Kigali | 3 | US$1,500 | Register | |
| 30 Nov to 2 Dec 2026 | Kampala | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Accra | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Lagos | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Cairo | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Mauritius | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Dubai | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Six Sigma fails in South African plants when it is taught as statistics rather than as a way to run improvement projects under real...
Most quality systems fail their internal audits on the same handful of clauses. The ISO 9001 standard is studied here as a body of...
Two thirds of corrective actions address a symptom and the failure returns within the quarter.