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Pharmacy and Dispensary Operations Management

Prepare pharmacy managers and dispensary supervisors to run efficient and safe medicine services in South African clinics, hospitals and community pharmacies. The programme covers dispensing workflow, stock rotation, cold chain integrity, controlled substance registers and waiting time reduction. Participants apply practical tools to cut queues, prevent stock outs of essential medicines and maintain the accurate records expected in busy dispensing environments.

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Register for this course

What you will be able to do

  • Streamline dispensing workflow to shorten patient waiting times.
  • Manage medicine stock rotation to prevent expiry and stock outs.
  • Maintain cold chain integrity for temperature sensitive medicines.
  • Keep accurate controlled substance and Schedule registers.
  • Coordinate procurement and reordering of essential medicines.
  • Monitor dispensary indicators to improve service and safety.

Course outline

  1. 01Pharmacy and Dispensary Operations Overview
  2. 02Dispensing Workflow and Queue Management
  3. 03Medicine Stock Rotation and Expiry Control
  4. 04Cold Chain and Storage Integrity
  5. 05Controlled Substance Registers and Records
  6. 06Reordering and Essential Medicine Availability
  7. 07Safety and Error Prevention in Dispensing
  8. 08Dispensary Performance Indicators

Who should attend

This course is designed for pharmacy managers, dispensary supervisors, pharmacist assistants in charge and stock controllers in medicine services.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Nairobi2US$1,100Closed
29 to 30 Sep 2026Dar es Salaam2US$1,100Register
30 Sep to 1 Oct 2026Kigali2US$1,100Register
1 to 2 Oct 2026Kampala2US$1,100Register
5 to 6 Oct 2026Accra2US$1,100Register
6 to 7 Oct 2026Lagos2US$1,100Register
7 to 8 Oct 2026Cairo2US$1,100Register
8 to 9 Oct 2026Mauritius2US$1,100Register
12 to 13 Oct 2026Dubai2US$1,100Register
13 to 14 Oct 2026Online2US$900Register
24 to 25 Nov 2026Johannesburg2R10,000Register
25 to 26 Nov 2026Cape Town2R10,000Register
26 to 27 Nov 2026Durban2R10,000Register
30 Nov to 1 Dec 2026Pretoria2R10,000Register
1 to 2 Dec 2026Windhoek2US$1,100Register
2 to 3 Dec 2026Gaborone2US$1,100Register
3 to 4 Dec 2026Maseru2US$1,100Register
7 to 8 Dec 2026Mbabane2US$1,100Register
8 to 9 Dec 2026Lusaka2US$1,100Register
9 to 10 Dec 2026Harare2US$1,100Register
10 to 11 Dec 2026Lilongwe2US$1,100Register
14 to 15 Dec 2026Blantyre2US$1,100Register
17 to 18 Dec 2026Mozambique2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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