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Clinic and Hospital Operations Management

A district hospital runs out of clean linen on a Friday afternoon while three wards wait on porters. Operations problems in South African health facilities are rarely clinical. Patient flow, staffing rosters, outsourced services and the daily management meeting that keeps a facility running.

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Register for this course

What you will be able to do

  • Map patient flow from arrival to discharge and identify the points where queues build.
  • Build staffing rosters that match demand patterns without breaching working time rules.
  • Run a daily operations meeting that produces decisions rather than status reports.
  • Manage outsourced cleaning, security, laundry and catering contracts against agreed service levels.
  • Interpret facility performance data including waiting times, bed occupancy and theatre utilisation.
  • Prepare a facility for external inspection and follow the findings through to closure.

Course outline

  1. 01Facility operating model and service platform
  2. 02Patient flow and queue management
  3. 03Rostering, absenteeism and skills mix
  4. 04Support services and contract oversight
  5. 05Infrastructure, equipment and maintenance planning
  6. 06Performance data and management reporting
  7. 07Inspection readiness and improvement plans

Who should attend

Facility managers, clinic operational managers, hospital administrators, assistant directors of health services and nursing service managers moving into general management. Practice managers in private hospital groups and day clinics will find the same material applies.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 Sep to 2 Oct 2026Durban5R18,000Closed
5 to 9 Oct 2026Pretoria5R18,000Register
12 to 16 Oct 2026Nairobi5US$1,800Register
19 to 23 Oct 2026Dar es Salaam5US$1,800Register
26 to 30 Oct 2026Lusaka5US$1,800Register
2 to 6 Nov 2026Harare5US$1,800Register
9 to 13 Nov 2026Accra5US$1,800Register
16 to 20 Nov 2026Lagos5US$1,800Register
23 to 27 Nov 2026Dubai5US$1,800Register
30 Nov to 4 Dec 2026Johannesburg5R18,000Register
7 to 11 Dec 2026Cape Town5R18,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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