Long queues and crowded outpatient departments are a persistent challenge across African facilities. This course gives managers practical tools to map patient flow, remove bottlenecks and redesign outpatient processes for shorter waits. Participants apply flow analysis, appointment models and queue management to improve both patient experience and staff productivity.
Ready to book? Secure your place on this programme.
Register for this courseThis course suits outpatient managers, clinic managers, patient services coordinators and quality improvement staff tackling flow and waiting times.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Dar es Salaam | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Kigali | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Kampala | 3 | US$1,500 | Register | |
| 5 to 7 Oct 2026 | Accra | 3 | US$1,500 | Register | |
| 6 to 8 Oct 2026 | Lagos | 3 | US$1,500 | Register | |
| 7 to 9 Oct 2026 | Cairo | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Mauritius | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Dubai | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Online | 3 | US$900 | Register | |
| 10 to 12 Nov 2026 | Johannesburg | 3 | R13,000 | Register | |
| 11 to 13 Nov 2026 | Cape Town | 3 | R13,000 | Register | |
| 16 to 18 Nov 2026 | Durban | 3 | R13,000 | Register | |
| 17 to 19 Nov 2026 | Pretoria | 3 | R13,000 | Register | |
| 18 to 20 Nov 2026 | Windhoek | 3 | US$1,500 | Register | |
| 23 to 25 Nov 2026 | Gaborone | 3 | US$1,500 | Register | |
| 24 to 26 Nov 2026 | Maseru | 3 | US$1,500 | Register | |
| 25 to 27 Nov 2026 | Mbabane | 3 | US$1,500 | Register | |
| 30 Nov to 2 Dec 2026 | Lusaka | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Harare | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Blantyre | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Mozambique | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Nairobi | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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