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Outsourcing and Managed Services Contract Management

Equip commercial and operations teams to structure and govern outsourcing and managed services agreements that deliver value without losing control. The course covers scope definition, pricing models, service credits, governance forums and exit and transition rights. Delegates work through outsourcing scenarios common to African enterprises and build a contract governance framework to keep providers accountable across the life of the deal.

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What you will be able to do

  • Define outsourcing scope, responsibilities and dependencies clearly.
  • Compare pricing models and align them with expected outcomes.
  • Structure service credits, remedies and continuous improvement terms.
  • Establish governance forums that keep providers accountable.
  • Protect data, staff and continuity within outsourcing arrangements.
  • Plan exit, transition and step in rights before signing.

Course outline

  1. 01Outsourcing Models and Commercial Drivers
  2. 02Scoping Services and Responsibilities
  3. 03Pricing Models and Value Alignment
  4. 04Service Credits, Remedies and Improvement
  5. 05Governance Forums and Performance Reviews
  6. 06Data, People and Continuity Protections
  7. 07Exit, Transition and Step In Planning

Who should attend

This course suits contract managers, procurement leads, operations managers and vendor governance staff responsible for outsourced and managed services relationships.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Durban3R13,000Closed
29 Sep to 1 Oct 2026Pretoria3R13,000Register
30 Sep to 2 Oct 2026Windhoek3US$1,500Register
5 to 7 Oct 2026Gaborone3US$1,500Register
6 to 8 Oct 2026Maseru3US$1,500Register
7 to 9 Oct 2026Mbabane3US$1,500Register
12 to 14 Oct 2026Lusaka3US$1,500Register
13 to 15 Oct 2026Harare3US$1,500Register
14 to 16 Oct 2026Lilongwe3US$1,500Register
19 to 21 Oct 2026Blantyre3US$1,500Register
20 to 22 Oct 2026Mozambique3US$1,500Register
21 to 23 Oct 2026Nairobi3US$1,500Register
26 to 28 Oct 2026Dar es Salaam3US$1,500Register
27 to 29 Oct 2026Kigali3US$1,500Register
28 to 30 Oct 2026Kampala3US$1,500Register
2 to 4 Nov 2026Accra3US$1,500Register
3 to 5 Nov 2026Lagos3US$1,500Register
4 to 6 Nov 2026Cairo3US$1,500Register
9 to 11 Nov 2026Mauritius3US$1,500Register
10 to 12 Nov 2026Dubai3US$1,500Register
11 to 13 Nov 2026Online3US$900Register
8 to 10 Dec 2026Johannesburg3R13,000Register
9 to 11 Dec 2026Cape Town3R13,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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