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Operational Excellence for Hospital Support and Facilities Services

Behind every clinical service sit support functions such as cleaning, catering, laundry, portering, and maintenance that shape patient experience and safety. This course applies operational excellence tools to these hospital support services in African healthcare settings. Delegates learn to standardise work, reduce delays, and improve reliability so support services run smoothly under constant pressure.

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Register for this course

What you will be able to do

  • Apply operational excellence principles to hospital support and facilities services.
  • Map support service processes and locate delays and quality gaps.
  • Standardise routine tasks to improve consistency and safety.
  • Use visual management to coordinate support teams across shifts.
  • Track service reliability using simple, meaningful indicators.
  • Engage support staff in continuous improvement of their own work.

Course outline

  1. 01Support Services and Patient Experience
  2. 02Mapping Support Service Processes
  3. 03Standard Work for Routine Tasks
  4. 04Visual Management Across Shifts
  5. 05Coordinating Cleaning, Catering, and Portering
  6. 06Service Reliability Indicators
  7. 07Engaging Staff in Improvement

Who should attend

This course suits facilities managers, support services supervisors, and quality coordinators in hospitals and healthcare facilities who want to improve non clinical support operations.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
6 to 7 Oct 2026Johannesburg2R10,000Register
7 to 8 Oct 2026Cape Town2R10,000Register
8 to 9 Oct 2026Durban2R10,000Register
12 to 13 Oct 2026Pretoria2R10,000Register
13 to 14 Oct 2026Windhoek2US$1,100Register
14 to 15 Oct 2026Gaborone2US$1,100Register
15 to 16 Oct 2026Maseru2US$1,100Register
19 to 20 Oct 2026Mbabane2US$1,100Register
20 to 21 Oct 2026Lusaka2US$1,100Register
21 to 22 Oct 2026Harare2US$1,100Register
22 to 23 Oct 2026Lilongwe2US$1,100Register
26 to 27 Oct 2026Blantyre2US$1,100Register
27 to 28 Oct 2026Mozambique2US$1,100Register
28 to 29 Oct 2026Nairobi2US$1,100Register
29 to 30 Oct 2026Dar es Salaam2US$1,100Register
2 to 3 Nov 2026Kigali2US$1,100Register
3 to 4 Nov 2026Kampala2US$1,100Register
4 to 5 Nov 2026Accra2US$1,100Register
5 to 6 Nov 2026Lagos2US$1,100Register
9 to 10 Nov 2026Cairo2US$1,100Register
10 to 11 Nov 2026Mauritius2US$1,100Register
11 to 12 Nov 2026Dubai2US$1,100Register
12 to 13 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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