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Medico Legal Risk and Patient Complaints Management

Help health facilities manage patient complaints and reduce medico legal exposure that increasingly threatens African healthcare budgets. Participants learn to run fair complaint handling processes, investigate adverse events, manage disclosure and preserve records that stand up to scrutiny. The programme uses real complaint files and case studies to build practical, defensible processes.

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Register for this course

What you will be able to do

  • Explain the sources of medico legal risk in clinical services.
  • Establish a fair and responsive patient complaints process.
  • Investigate adverse events and document findings defensibly.
  • Manage open disclosure conversations with patients and families.
  • Preserve clinical records and evidence for potential claims.
  • Use complaint trends to drive risk reduction and quality improvement.

Course outline

  1. 01Understanding Medico Legal Risk
  2. 02Designing a Patient Complaints Process
  3. 03Adverse Event Investigation
  4. 04Open Disclosure and Difficult Conversations
  5. 05Records and Evidence Preservation
  6. 06Learning from Complaints and Claims

Who should attend

This course suits facility managers, quality and risk officers, patient liaison staff and clinical managers handling complaints.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Lagos2US$1,100Closed
29 to 30 Sep 2026Cairo2US$1,100Register
30 Sep to 1 Oct 2026Mauritius2US$1,100Register
1 to 2 Oct 2026Dubai2US$1,100Register
5 to 6 Oct 2026Online2US$900Register
16 to 17 Nov 2026Johannesburg2R10,000Register
17 to 18 Nov 2026Cape Town2R10,000Register
18 to 19 Nov 2026Durban2R10,000Register
19 to 20 Nov 2026Pretoria2R10,000Register
23 to 24 Nov 2026Windhoek2US$1,100Register
24 to 25 Nov 2026Gaborone2US$1,100Register
25 to 26 Nov 2026Maseru2US$1,100Register
26 to 27 Nov 2026Mbabane2US$1,100Register
30 Nov to 1 Dec 2026Lusaka2US$1,100Register
1 to 2 Dec 2026Harare2US$1,100Register
2 to 3 Dec 2026Lilongwe2US$1,100Register
3 to 4 Dec 2026Blantyre2US$1,100Register
7 to 8 Dec 2026Mozambique2US$1,100Register
8 to 9 Dec 2026Nairobi2US$1,100Register
9 to 10 Dec 2026Dar es Salaam2US$1,100Register
10 to 11 Dec 2026Kigali2US$1,100Register
14 to 15 Dec 2026Kampala2US$1,100Register
17 to 18 Dec 2026Accra2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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