Skip to content

Medical Tourism and International Patient Services Management

Several African hospitals are building international patient services to attract cross border and diaspora patients seeking quality care. This course covers the coordination, logistics and service design needed to manage international patients from enquiry to follow up. Participants learn to handle estimates, travel and visa support, interpreter services and care coordination that meet international expectations.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Design an international patient service journey from enquiry to follow up.
  • Coordinate estimates, packages and pre arrival planning.
  • Manage travel, visa support and accommodation logistics.
  • Arrange interpreter, cultural and concierge support services.
  • Coordinate clinical care and continuity for international patients.
  • Monitor service quality, satisfaction and revenue performance.

Course outline

  1. 01International Patient Service Models
  2. 02Enquiry Handling and Estimates
  3. 03Pre Arrival and Package Planning
  4. 04Travel, Visa and Accommodation Support
  5. 05Interpreter and Concierge Services
  6. 06Clinical Care Coordination
  7. 07Discharge, Follow Up and Continuity
  8. 08Quality, Satisfaction and Revenue

Who should attend

This course suits international patient coordinators, marketing and business development managers, patient services leads and hospital administrators building cross border patient services.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Lusaka3US$1,500Closed
29 Sep to 1 Oct 2026Harare3US$1,500Register
30 Sep to 2 Oct 2026Lilongwe3US$1,500Register
5 to 7 Oct 2026Blantyre3US$1,500Register
6 to 8 Oct 2026Mozambique3US$1,500Register
7 to 9 Oct 2026Nairobi3US$1,500Register
12 to 14 Oct 2026Dar es Salaam3US$1,500Register
13 to 15 Oct 2026Kigali3US$1,500Register
14 to 16 Oct 2026Kampala3US$1,500Register
19 to 21 Oct 2026Accra3US$1,500Register
20 to 22 Oct 2026Lagos3US$1,500Register
21 to 23 Oct 2026Cairo3US$1,500Register
26 to 28 Oct 2026Mauritius3US$1,500Register
27 to 29 Oct 2026Dubai3US$1,500Register
28 to 30 Oct 2026Online3US$900Register
24 to 26 Nov 2026Johannesburg3R13,000Register
25 to 27 Nov 2026Cape Town3R13,000Register
30 Nov to 2 Dec 2026Durban3R13,000Register
1 to 3 Dec 2026Pretoria3R13,000Register
2 to 4 Dec 2026Windhoek3US$1,500Register
7 to 9 Dec 2026Gaborone3US$1,500Register
8 to 10 Dec 2026Maseru3US$1,500Register
9 to 11 Dec 2026Mbabane3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Related courses in Healthcare and Clinical Services Management

Healthcare and Clinical Services Management

Clinic and Hospital Operations Management

A district hospital runs out of clean linen on a Friday afternoon while three wards wait on porters.

Next session
5 to 9 Oct 2026
Venue
Pretoria
5 day programme
FromR18,000
Healthcare and Clinical Services Management

Patient Records and Health Information Governance

Patient files sit in open registry shelves, messaging groups carry ward handovers, and medical scheme queries arrive daily.

Next session
29 Sep to 1 Oct 2026
Venue
Nairobi
3 day programme
FromR13,000
Healthcare and Clinical Services Management

Infection Prevention and Control Programme Management

Infection prevention succeeds or fails on management systems: who audits hand hygiene compliance, who signs off the cleaning contract...

Next session
29 Sep to 1 Oct 2026
Venue
Mozambique
3 day programme
FromR13,000
See all Healthcare and Clinical Services Management courses