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Mass Notification and Emergency Communication Systems

When an emergency strikes a campus, factory or office park, getting the right message to thousands of people in seconds saves lives, yet many organisations rely on shouting and word of mouth. This course helps emergency managers design and run mass notification systems using sirens, public address, SMS, WhatsApp and app based alerts. Delegates learn to write clear alert messages, manage the technology and avoid the confusion that comes from poorly worded warnings.

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Register for this course

What you will be able to do

  • Design a mass notification system suited to the site, its people and local networks.
  • Select and combine channels such as sirens, public address, SMS and WhatsApp.
  • Write clear, actionable emergency messages that prevent panic and confusion.
  • Maintain accurate contact data and test the system without causing alarm.
  • Coordinate notification with evacuation, lockdown and shelter procedures.
  • Review notification performance after drills and real incidents.

Course outline

  1. 01The role of mass notification in emergencies
  2. 02Notification channels and technologies
  3. 03Message design and plain language alerts
  4. 04Contact data and system maintenance
  5. 05Integrating alerts with response procedures
  6. 06Testing and drills without false alarms
  7. 07Managing rumours and misinformation
  8. 08Post incident review and improvement

Who should attend

Emergency managers, facilities and security managers, business continuity coordinators and communications staff responsible for emergency alerting.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Mozambique2US$1,100Closed
29 to 30 Sep 2026Nairobi2US$1,100Register
30 Sep to 1 Oct 2026Dar es Salaam2US$1,100Register
1 to 2 Oct 2026Kigali2US$1,100Register
5 to 6 Oct 2026Kampala2US$1,100Register
6 to 7 Oct 2026Accra2US$1,100Register
7 to 8 Oct 2026Lagos2US$1,100Register
8 to 9 Oct 2026Cairo2US$1,100Register
12 to 13 Oct 2026Mauritius2US$1,100Register
13 to 14 Oct 2026Dubai2US$1,100Register
14 to 15 Oct 2026Online2US$900Register
25 to 26 Nov 2026Johannesburg2R10,000Register
26 to 27 Nov 2026Cape Town2R10,000Register
30 Nov to 1 Dec 2026Durban2R10,000Register
1 to 2 Dec 2026Pretoria2R10,000Register
2 to 3 Dec 2026Windhoek2US$1,100Register
3 to 4 Dec 2026Gaborone2US$1,100Register
7 to 8 Dec 2026Maseru2US$1,100Register
8 to 9 Dec 2026Mbabane2US$1,100Register
9 to 10 Dec 2026Lusaka2US$1,100Register
10 to 11 Dec 2026Harare2US$1,100Register
14 to 15 Dec 2026Lilongwe2US$1,100Register
17 to 18 Dec 2026Blantyre2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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