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Managing Vehicle Warranties, Recalls and Manufacturer Relationships

Helps fleets protect the value locked in vehicle warranties and manage recalls without disrupting operations. Covers warranty terms, service conditions that keep cover valid, claim submission and working effectively with dealers and manufacturers. Written for African operators who juggle multiple brands, distant dealer networks and long parts supply chains.

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Register for this course

What you will be able to do

  • Interpret vehicle warranty terms and the conditions that keep them valid.
  • Maintain service records that protect warranty and resale value.
  • Identify and submit valid warranty claims to recover repair costs.
  • Coordinate recalls and safety campaigns with minimal fleet disruption.
  • Manage dealer and manufacturer relationships to resolve disputes.
  • Track warranty status across a mixed brand fleet.

Course outline

  1. 01Understanding Vehicle Warranty Cover
  2. 02Service Conditions That Protect Warranties
  3. 03Preparing and Submitting Warranty Claims
  4. 04Managing Recalls and Safety Campaigns
  5. 05Working with Dealers and Manufacturers
  6. 06Warranty Tracking Across a Mixed Fleet
  7. 07Resolving Warranty Disputes

Who should attend

This course suits fleet managers, workshop managers, procurement officers and administrators handling vehicle records and supplier relationships.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Mauritius2US$1,100Closed
29 to 30 Sep 2026Dubai2US$1,100Register
30 Sep to 1 Oct 2026Online2US$900Register
11 to 12 Nov 2026Johannesburg2R10,000Register
12 to 13 Nov 2026Cape Town2R10,000Register
16 to 17 Nov 2026Durban2R10,000Register
17 to 18 Nov 2026Pretoria2R10,000Register
18 to 19 Nov 2026Windhoek2US$1,100Register
19 to 20 Nov 2026Gaborone2US$1,100Register
23 to 24 Nov 2026Maseru2US$1,100Register
24 to 25 Nov 2026Mbabane2US$1,100Register
25 to 26 Nov 2026Lusaka2US$1,100Register
26 to 27 Nov 2026Harare2US$1,100Register
30 Nov to 1 Dec 2026Lilongwe2US$1,100Register
1 to 2 Dec 2026Blantyre2US$1,100Register
2 to 3 Dec 2026Mozambique2US$1,100Register
3 to 4 Dec 2026Nairobi2US$1,100Register
7 to 8 Dec 2026Dar es Salaam2US$1,100Register
8 to 9 Dec 2026Kigali2US$1,100Register
9 to 10 Dec 2026Kampala2US$1,100Register
10 to 11 Dec 2026Accra2US$1,100Register
14 to 15 Dec 2026Lagos2US$1,100Register
17 to 18 Dec 2026Cairo2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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