Managing Legal Risk in E-Commerce and Digital Transactions

Online selling, digital payments and click to accept contracts have transformed African commerce, but they raise fresh questions about consumer rights, contract formation and liability. This course helps businesses manage the legal risks of e-commerce and digital transactions. Delegates review online contract formation, consumer protection online, chargeback disputes and the enforceability of digital terms.

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What you will be able to do

Explain how binding contracts are formed in online and click to accept environments.
Apply consumer protection rules to online sales, returns and cooling off rights.
Manage payment, chargeback and refund disputes in digital channels.
Draft enforceable website terms, privacy notices and online sale conditions.
Allocate liability for platform, marketplace and third party seller arrangements.
Build a compliance checklist for launching or reviewing an online channel.

Course outline

01Contract Formation in Digital Environments
02Consumer Rights in Online Selling
03Website Terms and Online Sale Conditions
04Digital Payments, Chargebacks and Refunds
05Marketplace and Platform Liability
06Privacy and Data Obligations in E-Commerce
07Handling Online Disputes and Complaints
08E-Commerce Legal Risk Checklist

Who should attend

This course is designed for e-commerce managers, digital and marketing leads, legal and compliance officers and finance teams responsible for online sales channels and digital payment operations.

Dates, venues and fees

Dates	Venue	Days	Fee	Register
15 to 16 Oct 2026	Johannesburg	2	R10,000	Register
19 to 20 Oct 2026	Cape Town	2	R10,000	Register
20 to 21 Oct 2026	Durban	2	R10,000	Register
21 to 22 Oct 2026	Pretoria	2	R10,000	Register
22 to 23 Oct 2026	Windhoek	2	US$1,100	Register
26 to 27 Oct 2026	Gaborone	2	US$1,100	Register
27 to 28 Oct 2026	Maseru	2	US$1,100	Register
28 to 29 Oct 2026	Mbabane	2	US$1,100	Register
29 to 30 Oct 2026	Lusaka	2	US$1,100	Register
2 to 3 Nov 2026	Harare	2	US$1,100	Register
3 to 4 Nov 2026	Lilongwe	2	US$1,100	Register
4 to 5 Nov 2026	Blantyre	2	US$1,100	Register
5 to 6 Nov 2026	Mozambique	2	US$1,100	Register
9 to 10 Nov 2026	Nairobi	2	US$1,100	Register
10 to 11 Nov 2026	Dar es Salaam	2	US$1,100	Register
11 to 12 Nov 2026	Kigali	2	US$1,100	Register
12 to 13 Nov 2026	Kampala	2	US$1,100	Register
16 to 17 Nov 2026	Accra	2	US$1,100	Register
17 to 18 Nov 2026	Lagos	2	US$1,100	Register
18 to 19 Nov 2026	Cairo	2	US$1,100	Register
19 to 20 Nov 2026	Mauritius	2	US$1,100	Register
23 to 24 Nov 2026	Dubai	2	US$1,100	Register
24 to 25 Nov 2026	Online	2	US$900	Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Managing Legal Risk in E-Commerce and Digital Transactions privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house