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Last Mile Delivery and Route Optimisation

Focuses on planning and managing the final delivery leg where most customer complaints and cost overruns occur. Covers route sequencing, delivery window management, proof of delivery technology and handling failed deliveries in congested urban and informal settlement areas typical of South African cities. Balances cost efficiency with realistic delivery service expectations.

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What you will be able to do

  • Plan delivery routes that reduce distance travelled and missed time windows.
  • Sequence stops to account for traffic congestion and delivery restrictions.
  • Manage failed and returned deliveries to reduce repeat trip costs.
  • Apply proof of delivery technology to reduce disputes with customers.
  • Adjust delivery planning for informal addressing and access constraints.
  • Measure last mile delivery performance using cost and service metrics.

Course outline

  1. 01Route Sequencing and Delivery Windows
  2. 02Urban Traffic and Access Constraints
  3. 03Informal Addressing and Navigation Challenges
  4. 04Proof of Delivery Technology
  5. 05Managing Failed and Returned Deliveries
  6. 06Delivery Cost per Drop Analysis
  7. 07Customer Communication and Delivery Updates
  8. 08Measuring Last Mile Performance

Who should attend

Aimed at delivery route planners, last mile logistics coordinators, courier fleet supervisors and e-commerce distribution managers.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Mozambique2US$1,100Closed
29 to 30 Sep 2026Nairobi2US$1,100Register
30 Sep to 1 Oct 2026Dar es Salaam2US$1,100Register
1 to 2 Oct 2026Kigali2US$1,100Register
5 to 6 Oct 2026Kampala2US$1,100Register
6 to 7 Oct 2026Accra2US$1,100Register
7 to 8 Oct 2026Lagos2US$1,100Register
8 to 9 Oct 2026Cairo2US$1,100Register
12 to 13 Oct 2026Mauritius2US$1,100Register
13 to 14 Oct 2026Dubai2US$1,100Register
14 to 15 Oct 2026Online2US$900Register
25 to 26 Nov 2026Johannesburg2R10,000Register
26 to 27 Nov 2026Cape Town2R10,000Register
30 Nov to 1 Dec 2026Durban2R10,000Register
1 to 2 Dec 2026Pretoria2R10,000Register
2 to 3 Dec 2026Windhoek2US$1,100Register
3 to 4 Dec 2026Gaborone2US$1,100Register
7 to 8 Dec 2026Maseru2US$1,100Register
8 to 9 Dec 2026Mbabane2US$1,100Register
9 to 10 Dec 2026Lusaka2US$1,100Register
10 to 11 Dec 2026Harare2US$1,100Register
14 to 15 Dec 2026Lilongwe2US$1,100Register
17 to 18 Dec 2026Blantyre2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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