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Insurance Fraud Detection and Claims Investigation

Train claims, underwriting and investigation teams to spot and investigate fraudulent insurance claims across short term, life and medical lines. The course covers staged accidents, inflated claims, syndicate activity and the indicators that separate genuine losses from fabricated ones. Delegates practise structured claim interviews and evidence gathering used by African insurers to reduce leakage while treating honest claimants fairly.

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What you will be able to do

  • Recognise common fraud indicators across motor, property, life and medical claims.
  • Differentiate opportunistic exaggeration from organised syndicate fraud.
  • Plan and conduct structured claim investigation interviews.
  • Gather and preserve evidence that supports claim repudiation decisions.
  • Apply data analytics to flag suspicious claim patterns and networks.
  • Balance fraud control with fair treatment of legitimate claimants.

Course outline

  1. 01The Insurance Fraud Landscape in Africa
  2. 02Fraud Indicators Across Product Lines
  3. 03Opportunistic Versus Organised Syndicate Fraud
  4. 04Claim Interview and Statement Taking Techniques
  5. 05Evidence Gathering and Repudiation Decisions
  6. 06Data Analytics and Network Detection
  7. 07Fair Treatment and Regulatory Considerations

Who should attend

This course is designed for claims handlers, loss adjusters, underwriters and insurance investigators responsible for assessing and challenging suspect claims.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Harare3US$1,500Closed
29 Sep to 1 Oct 2026Lilongwe3US$1,500Register
30 Sep to 2 Oct 2026Blantyre3US$1,500Register
5 to 7 Oct 2026Mozambique3US$1,500Register
6 to 8 Oct 2026Nairobi3US$1,500Register
7 to 9 Oct 2026Dar es Salaam3US$1,500Register
12 to 14 Oct 2026Kigali3US$1,500Register
13 to 15 Oct 2026Kampala3US$1,500Register
14 to 16 Oct 2026Accra3US$1,500Register
19 to 21 Oct 2026Lagos3US$1,500Register
20 to 22 Oct 2026Cairo3US$1,500Register
21 to 23 Oct 2026Mauritius3US$1,500Register
26 to 28 Oct 2026Dubai3US$1,500Register
27 to 29 Oct 2026Online3US$900Register
23 to 25 Nov 2026Johannesburg3R13,000Register
24 to 26 Nov 2026Cape Town3R13,000Register
25 to 27 Nov 2026Durban3R13,000Register
30 Nov to 2 Dec 2026Pretoria3R13,000Register
1 to 3 Dec 2026Windhoek3US$1,500Register
2 to 4 Dec 2026Gaborone3US$1,500Register
7 to 9 Dec 2026Maseru3US$1,500Register
8 to 10 Dec 2026Mbabane3US$1,500Register
9 to 11 Dec 2026Lusaka3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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