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Incident Investigation and Root Cause Analysis

When something goes wrong, the easy answer is operator error, and the easy answer is almost always wrong. Delegates practise securing a scene, interviewing witnesses without intimidating them, and tracing a failure back past the person who touched the equipment to the management decisions that made it possible.

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What you will be able to do

  • Secure an incident scene and preserve physical, documentary and digital evidence before it disappears.
  • Interview witnesses using techniques that produce accurate recall rather than defensive answers.
  • Construct a factual timeline that separates what is known from what is assumed.
  • Apply structured root cause methods including the five whys, causal tree and barrier analysis.
  • Identify systemic and organisational causes rather than stopping at the last person who touched the equipment.
  • Write an investigation report with corrective actions that carry owners, deadlines and verification steps.

Course outline

  1. 01First response and scene preservation
  2. 02Evidence types and chain of custody
  3. 03Witness interviewing without blame
  4. 04Building the incident timeline
  5. 05Five whys, causal trees and barrier analysis
  6. 06From immediate cause to systemic cause
  7. 07Report writing and corrective action tracking
  8. 08Verifying that actions actually worked

Who should attend

Safety officers, SHEQ managers, plant and production managers, human resources practitioners involved in disciplinary follow up, and health and safety committee members who sit on investigation teams.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Kampala3US$1,500Closed
29 Sep to 1 Oct 2026Accra3US$1,500Register
30 Sep to 2 Oct 2026Lagos3US$1,500Register
5 to 7 Oct 2026Cairo3US$1,500Register
6 to 8 Oct 2026Mauritius3US$1,500Register
7 to 9 Oct 2026Dubai3US$1,500Register
12 to 14 Oct 2026Online3US$900Register
4 to 6 Nov 2026Johannesburg3R13,000Register
9 to 11 Nov 2026Cape Town3R13,000Register
10 to 12 Nov 2026Durban3R13,000Register
11 to 13 Nov 2026Pretoria3R13,000Register
16 to 18 Nov 2026Windhoek3US$1,500Register
17 to 19 Nov 2026Gaborone3US$1,500Register
18 to 20 Nov 2026Maseru3US$1,500Register
23 to 25 Nov 2026Mbabane3US$1,500Register
24 to 26 Nov 2026Lusaka3US$1,500Register
25 to 27 Nov 2026Harare3US$1,500Register
30 Nov to 2 Dec 2026Lilongwe3US$1,500Register
1 to 3 Dec 2026Blantyre3US$1,500Register
2 to 4 Dec 2026Mozambique3US$1,500Register
7 to 9 Dec 2026Nairobi3US$1,500Register
8 to 10 Dec 2026Dar es Salaam3US$1,500Register
9 to 11 Dec 2026Kigali3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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