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Identity Theft and Account Takeover Fraud Prevention

Help operations, banking and customer service teams defend against identity theft, SIM swap and account takeover schemes that are widespread across African markets. The course explains how fraudsters harvest personal data, bypass verification and hijack accounts, and how to close those gaps. Delegates review real attack patterns and build a layered verification and response playbook for their own customer channels.

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What you will be able to do

  • Explain how identity theft, SIM swap and account takeover schemes operate.
  • Identify weak points in onboarding and verification that fraudsters exploit.
  • Apply layered authentication and step up verification controls.
  • Detect early warning signs of a compromised customer account.
  • Respond to takeover incidents to limit loss and protect the customer.
  • Build a fraud prevention playbook for frontline and digital channels.

Course outline

  1. 01How Identity Theft and Account Takeover Work
  2. 02Data Harvesting and Social Engineering Tactics
  3. 03SIM Swap and Mobile Channel Vulnerabilities
  4. 04Layered Authentication and Verification Controls
  5. 05Detecting Compromised Accounts Early
  6. 06Incident Response and Customer Recovery
  7. 07Building a Channel Fraud Prevention Playbook

Who should attend

This course suits fraud analysts, customer service leaders, banking operations staff and risk officers responsible for protecting customer accounts and identities.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
13 to 14 Oct 2026Johannesburg2R10,000Register
14 to 15 Oct 2026Cape Town2R10,000Register
15 to 16 Oct 2026Durban2R10,000Register
19 to 20 Oct 2026Pretoria2R10,000Register
20 to 21 Oct 2026Windhoek2US$1,100Register
21 to 22 Oct 2026Gaborone2US$1,100Register
22 to 23 Oct 2026Maseru2US$1,100Register
26 to 27 Oct 2026Mbabane2US$1,100Register
27 to 28 Oct 2026Lusaka2US$1,100Register
28 to 29 Oct 2026Harare2US$1,100Register
29 to 30 Oct 2026Lilongwe2US$1,100Register
2 to 3 Nov 2026Blantyre2US$1,100Register
3 to 4 Nov 2026Mozambique2US$1,100Register
4 to 5 Nov 2026Nairobi2US$1,100Register
5 to 6 Nov 2026Dar es Salaam2US$1,100Register
9 to 10 Nov 2026Kigali2US$1,100Register
10 to 11 Nov 2026Kampala2US$1,100Register
11 to 12 Nov 2026Accra2US$1,100Register
12 to 13 Nov 2026Lagos2US$1,100Register
16 to 17 Nov 2026Cairo2US$1,100Register
17 to 18 Nov 2026Mauritius2US$1,100Register
18 to 19 Nov 2026Dubai2US$1,100Register
19 to 20 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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