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HR Skills for Line Managers and Supervisors

Equip supervisors and line managers with the practical HR skills they are expected to use daily but were never taught. Delegates practise conducting a fair disciplinary enquiry, giving difficult performance feedback, managing absenteeism and recognising when a situation must be escalated to HR, closing the gap between company policy and what actually happens on the shop floor.

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What you will be able to do

  • Apply basic disciplinary procedure correctly at first line level.
  • Conduct a performance conversation that is specific and defensible.
  • Recognise the early signs of a grievance or conflict situation.
  • Manage absenteeism and time keeping issues within policy.
  • Identify situations that must be escalated to HR or a specialist.
  • Document workplace incidents in a way that supports later action.

Course outline

  1. 01The manager's role in HR compliance
  2. 02Basics of fair disciplinary process
  3. 03Giving effective performance feedback
  4. 04Recognising grievance and conflict signs
  5. 05Managing absenteeism at team level
  6. 06Documenting incidents correctly
  7. 07Knowing when to escalate to HR
  8. 08Practical scenarios and role play

Who should attend

Supervisors, team leaders, first line and middle managers who carry people management responsibility without a formal HR background.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
4 to 5 Nov 2026Johannesburg2R10,000Register
5 to 6 Nov 2026Cape Town2R10,000Register
9 to 10 Nov 2026Durban2R10,000Register
10 to 11 Nov 2026Pretoria2R10,000Register
11 to 12 Nov 2026Windhoek2US$1,100Register
12 to 13 Nov 2026Gaborone2US$1,100Register
16 to 17 Nov 2026Maseru2US$1,100Register
17 to 18 Nov 2026Mbabane2US$1,100Register
18 to 19 Nov 2026Lusaka2US$1,100Register
19 to 20 Nov 2026Harare2US$1,100Register
23 to 24 Nov 2026Lilongwe2US$1,100Register
24 to 25 Nov 2026Blantyre2US$1,100Register
25 to 26 Nov 2026Mozambique2US$1,100Register
26 to 27 Nov 2026Nairobi2US$1,100Register
30 Nov to 1 Dec 2026Dar es Salaam2US$1,100Register
1 to 2 Dec 2026Kigali2US$1,100Register
2 to 3 Dec 2026Kampala2US$1,100Register
3 to 4 Dec 2026Accra2US$1,100Register
7 to 8 Dec 2026Lagos2US$1,100Register
8 to 9 Dec 2026Cairo2US$1,100Register
9 to 10 Dec 2026Mauritius2US$1,100Register
10 to 11 Dec 2026Dubai2US$1,100Register
14 to 15 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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