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Hotel and Hospitality Security and Guest Safety Management

Hotels, lodges and conference venues must protect guests, staff and property while preserving the warm open atmosphere that hospitality depends on. From room theft and fraud to fire, medical emergencies and high profile guest protection, the risks are wide and constant. This course equips hospitality security teams to balance safety with service across African hotels, game lodges and resorts.

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Register for this course

What you will be able to do

  • Assess security and safety risks across guest rooms, public areas and back of house.
  • Design access control and key management that protect guests without harming service.
  • Prepare front line staff to spot fraud, theft and suspicious behaviour discreetly.
  • Coordinate fire, medical and evacuation response for guests and events.
  • Manage VIP, group and event security while maintaining guest privacy.
  • Handle incidents, guest complaints and law enforcement liaison professionally.

Course outline

  1. 01Hospitality risk landscape and guest expectations
  2. 02Access control, key and room security
  3. 03Fraud, theft and suspicious behaviour awareness
  4. 04Fire, medical and evacuation readiness
  5. 05VIP, group and event security
  6. 06Guest incident handling and privacy
  7. 07Law enforcement liaison and reporting

Who should attend

Hotel and lodge security managers, duty managers, front office and housekeeping supervisors, event coordinators and guest relations staff.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Accra3US$1,500Closed
29 Sep to 1 Oct 2026Lagos3US$1,500Register
30 Sep to 2 Oct 2026Cairo3US$1,500Register
5 to 7 Oct 2026Mauritius3US$1,500Register
6 to 8 Oct 2026Dubai3US$1,500Register
7 to 9 Oct 2026Online3US$900Register
3 to 5 Nov 2026Johannesburg3R13,000Register
4 to 6 Nov 2026Cape Town3R13,000Register
9 to 11 Nov 2026Durban3R13,000Register
10 to 12 Nov 2026Pretoria3R13,000Register
11 to 13 Nov 2026Windhoek3US$1,500Register
16 to 18 Nov 2026Gaborone3US$1,500Register
17 to 19 Nov 2026Maseru3US$1,500Register
18 to 20 Nov 2026Mbabane3US$1,500Register
23 to 25 Nov 2026Lusaka3US$1,500Register
24 to 26 Nov 2026Harare3US$1,500Register
25 to 27 Nov 2026Lilongwe3US$1,500Register
30 Nov to 2 Dec 2026Blantyre3US$1,500Register
1 to 3 Dec 2026Mozambique3US$1,500Register
2 to 4 Dec 2026Nairobi3US$1,500Register
7 to 9 Dec 2026Dar es Salaam3US$1,500Register
8 to 10 Dec 2026Kigali3US$1,500Register
9 to 11 Dec 2026Kampala3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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