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Grievance Handling and Workplace Investigations

A poorly handled grievance or investigation can turn a manageable issue into litigation, low morale and reputational harm. Delegates learn to run fair, thorough and well documented grievance processes and workplace investigations into misconduct, harassment and dishonesty. The programme reflects South African procedural fairness requirements and the practical pressures of gathering evidence at work.

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Register for this course

What you will be able to do

  • Distinguish grievances, disputes and misconduct investigations and their processes.
  • Run a structured grievance procedure that meets procedural fairness standards.
  • Plan and scope a workplace investigation with clear terms of reference.
  • Gather, weigh and document evidence and interview witnesses fairly.
  • Handle sensitive matters such as harassment and whistleblowing with discretion.
  • Write an investigation report with defensible findings and recommendations.

Course outline

  1. 01Grievances, disputes and misconduct defined
  2. 02The grievance procedure step by step
  3. 03Scoping and planning an investigation
  4. 04Evidence gathering and witness interviews
  5. 05Handling harassment and sensitive matters
  6. 06Assessing findings on a balance of probabilities
  7. 07Writing the investigation report
  8. 08Confidentiality and record keeping

Who should attend

HR practitioners, employee relations officers, managers and internal investigators who handle grievances or conduct workplace investigations.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
20 to 22 Oct 2026Johannesburg3R13,000Register
21 to 23 Oct 2026Cape Town3R13,000Register
26 to 28 Oct 2026Durban3R13,000Register
27 to 29 Oct 2026Pretoria3R13,000Register
28 to 30 Oct 2026Windhoek3US$1,500Register
2 to 4 Nov 2026Gaborone3US$1,500Register
3 to 5 Nov 2026Maseru3US$1,500Register
4 to 6 Nov 2026Mbabane3US$1,500Register
9 to 11 Nov 2026Lusaka3US$1,500Register
10 to 12 Nov 2026Harare3US$1,500Register
11 to 13 Nov 2026Lilongwe3US$1,500Register
16 to 18 Nov 2026Blantyre3US$1,500Register
17 to 19 Nov 2026Mozambique3US$1,500Register
18 to 20 Nov 2026Nairobi3US$1,500Register
23 to 25 Nov 2026Dar es Salaam3US$1,500Register
24 to 26 Nov 2026Kigali3US$1,500Register
25 to 27 Nov 2026Kampala3US$1,500Register
30 Nov to 2 Dec 2026Accra3US$1,500Register
1 to 3 Dec 2026Lagos3US$1,500Register
2 to 4 Dec 2026Cairo3US$1,500Register
7 to 9 Dec 2026Mauritius3US$1,500Register
8 to 10 Dec 2026Dubai3US$1,500Register
9 to 11 Dec 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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