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Gemba Walks and Daily Management for Frontline Quality

Quality problems in South African operations are often discovered too late, in reports and audits, rather than at the place where the work actually happens. This course teaches leaders how to run effective gemba walks and daily management routines so problems are seen, discussed, and solved at the point of work. Participants practise structured observation, respectful questioning, and short daily huddles that build a culture of ownership on the shop floor.

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What you will be able to do

  • Explain the purpose of going to the place where work happens to see reality.
  • Plan and conduct a structured gemba walk without disrupting production.
  • Ask questions that surface problems without blaming frontline staff.
  • Run short daily huddles around visual boards and simple metrics.
  • Escalate problems that cannot be solved at the frontline through a clear tiered process.
  • Build follow through so issues raised at the gemba are actually resolved.

Course outline

  1. 01The Purpose of Going to the Gemba
  2. 02Planning a Structured Walk
  3. 03Observation and Respectful Questioning
  4. 04Daily Huddles and Visual Boards
  5. 05Tiered Escalation of Problems
  6. 06Follow Through and Accountability
  7. 07Building a Daily Management Habit

Who should attend

This course is aimed at supervisors, team leaders, production managers, and quality officers who want to build a daily habit of frontline problem solving.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Pretoria2R10,000Closed
29 to 30 Sep 2026Windhoek2US$1,100Register
30 Sep to 1 Oct 2026Gaborone2US$1,100Register
1 to 2 Oct 2026Maseru2US$1,100Register
5 to 6 Oct 2026Mbabane2US$1,100Register
6 to 7 Oct 2026Lusaka2US$1,100Register
7 to 8 Oct 2026Harare2US$1,100Register
8 to 9 Oct 2026Lilongwe2US$1,100Register
12 to 13 Oct 2026Blantyre2US$1,100Register
13 to 14 Oct 2026Mozambique2US$1,100Register
14 to 15 Oct 2026Nairobi2US$1,100Register
15 to 16 Oct 2026Dar es Salaam2US$1,100Register
19 to 20 Oct 2026Kigali2US$1,100Register
20 to 21 Oct 2026Kampala2US$1,100Register
21 to 22 Oct 2026Accra2US$1,100Register
22 to 23 Oct 2026Lagos2US$1,100Register
26 to 27 Oct 2026Cairo2US$1,100Register
27 to 28 Oct 2026Mauritius2US$1,100Register
28 to 29 Oct 2026Dubai2US$1,100Register
29 to 30 Oct 2026Online2US$900Register
10 to 11 Dec 2026Johannesburg2R10,000Register
14 to 15 Dec 2026Cape Town2R10,000Register
17 to 18 Dec 2026Durban2R10,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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