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Fleet Control Room and Vehicle Monitoring Centre Operations

Develops the skills needed to run a fleet control room that monitors vehicles, responds to events and supports drivers in real time. The programme covers shift routines, alarm and event handling, driver communication, escalation and incident logging. It reflects how African fleets increasingly rely on monitoring centres to manage safety, security and service around the clock.

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Register for this course

What you will be able to do

  • Operate a fleet control room desk through structured shift routines.
  • Interpret and prioritise vehicle alarms, alerts and status events.
  • Communicate clearly with drivers during normal and emergency situations.
  • Follow escalation procedures for accidents, hijackings and breakdowns.
  • Log events and incidents accurately for review and reporting.
  • Hand over shifts cleanly with complete situational awareness.

Course outline

  1. 01Purpose and Layout of a Fleet Control Room
  2. 02Shift Routines and Situational Awareness
  3. 03Alarm, Alert and Event Prioritisation
  4. 04Driver Communication Protocols
  5. 05Escalation for Incidents and Emergencies
  6. 06Event Logging and Incident Records
  7. 07Shift Handover and Continuity

Who should attend

This course suits control room operators, fleet controllers, monitoring centre supervisors and security coordinators overseeing vehicle movements.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Accra2US$1,100Closed
29 to 30 Sep 2026Lagos2US$1,100Register
30 Sep to 1 Oct 2026Cairo2US$1,100Register
1 to 2 Oct 2026Mauritius2US$1,100Register
5 to 6 Oct 2026Dubai2US$1,100Register
6 to 7 Oct 2026Online2US$900Register
17 to 18 Nov 2026Johannesburg2R10,000Register
18 to 19 Nov 2026Cape Town2R10,000Register
19 to 20 Nov 2026Durban2R10,000Register
23 to 24 Nov 2026Pretoria2R10,000Register
24 to 25 Nov 2026Windhoek2US$1,100Register
25 to 26 Nov 2026Gaborone2US$1,100Register
26 to 27 Nov 2026Maseru2US$1,100Register
30 Nov to 1 Dec 2026Mbabane2US$1,100Register
1 to 2 Dec 2026Lusaka2US$1,100Register
2 to 3 Dec 2026Harare2US$1,100Register
3 to 4 Dec 2026Lilongwe2US$1,100Register
7 to 8 Dec 2026Blantyre2US$1,100Register
8 to 9 Dec 2026Mozambique2US$1,100Register
9 to 10 Dec 2026Nairobi2US$1,100Register
10 to 11 Dec 2026Dar es Salaam2US$1,100Register
14 to 15 Dec 2026Kigali2US$1,100Register
17 to 18 Dec 2026Kampala2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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