Employees judge HR by how smoothly its services work, from getting a contract signed to resolving a payslip query. This programme teaches HR teams to map the employee lifecycle, redesign clunky processes and set service standards that hold. Delegates apply service design methods to real HR processes and build measurable service improvements for African organisations.
Ready to book? Secure your place on this programme.
Register for this coursePeople operations specialists, HR shared services teams, HR business partners and HR managers focused on improving HR service delivery.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 19 to 21 Oct 2026 | Johannesburg | 3 | R13,000 | Register | |
| 20 to 22 Oct 2026 | Cape Town | 3 | R13,000 | Register | |
| 21 to 23 Oct 2026 | Durban | 3 | R13,000 | Register | |
| 26 to 28 Oct 2026 | Pretoria | 3 | R13,000 | Register | |
| 27 to 29 Oct 2026 | Windhoek | 3 | US$1,500 | Register | |
| 28 to 30 Oct 2026 | Gaborone | 3 | US$1,500 | Register | |
| 2 to 4 Nov 2026 | Maseru | 3 | US$1,500 | Register | |
| 3 to 5 Nov 2026 | Mbabane | 3 | US$1,500 | Register | |
| 4 to 6 Nov 2026 | Lusaka | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Harare | 3 | US$1,500 | Register | |
| 10 to 12 Nov 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 11 to 13 Nov 2026 | Blantyre | 3 | US$1,500 | Register | |
| 16 to 18 Nov 2026 | Mozambique | 3 | US$1,500 | Register | |
| 17 to 19 Nov 2026 | Nairobi | 3 | US$1,500 | Register | |
| 18 to 20 Nov 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 23 to 25 Nov 2026 | Kigali | 3 | US$1,500 | Register | |
| 24 to 26 Nov 2026 | Kampala | 3 | US$1,500 | Register | |
| 25 to 27 Nov 2026 | Accra | 3 | US$1,500 | Register | |
| 30 Nov to 2 Dec 2026 | Lagos | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Cairo | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Mauritius | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Dubai | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Online | 3 | US$900 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Move the HR function from administration to influence. Workforce planning, capability building and people analytics get connected back to...
Handle discipline, grievances and dismissals with confidence instead of anxiety. Grounded in the Labour Relations Act 66 of 1995 and the...
Turn transformation from a reporting obligation into a workforce strategy. Three focused days on the Employment Equity Act 55 of 1998...