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Emotional Intelligence and Resilience for HR Practitioners

HR practitioners absorb the emotional weight of retrenchments, grievances, disputes and personal crises, often with little support for themselves. This programme builds the emotional intelligence and resilience HR professionals need to stay effective and well. Delegates learn to manage difficult conversations, regulate their own responses and set healthy boundaries while remaining trusted advisors.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Assess personal emotional intelligence and triggers.
  • Apply emotional intelligence in sensitive HR conversations.
  • Regulate emotional responses under pressure.
  • Build resilience and prevent burnout in an HR role.
  • Set healthy boundaries while remaining supportive.
  • Maintain trust and composure in conflict situations.

Course outline

  1. 01Emotional intelligence in the HR role
  2. 02Self awareness and personal triggers
  3. 03Managing emotions in difficult conversations
  4. 04Empathy without absorbing everyone's stress
  5. 05Building personal resilience
  6. 06Preventing burnout in HR
  7. 07Setting healthy boundaries
  8. 08Staying composed in conflict

Who should attend

HR practitioners, employee relations officers, wellness practitioners and HR business partners who handle emotionally demanding work.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
12 to 13 Oct 2026Johannesburg2R10,000Register
13 to 14 Oct 2026Cape Town2R10,000Register
14 to 15 Oct 2026Durban2R10,000Register
15 to 16 Oct 2026Pretoria2R10,000Register
19 to 20 Oct 2026Windhoek2US$1,100Register
20 to 21 Oct 2026Gaborone2US$1,100Register
21 to 22 Oct 2026Maseru2US$1,100Register
22 to 23 Oct 2026Mbabane2US$1,100Register
26 to 27 Oct 2026Lusaka2US$1,100Register
27 to 28 Oct 2026Harare2US$1,100Register
28 to 29 Oct 2026Lilongwe2US$1,100Register
29 to 30 Oct 2026Blantyre2US$1,100Register
2 to 3 Nov 2026Mozambique2US$1,100Register
3 to 4 Nov 2026Nairobi2US$1,100Register
4 to 5 Nov 2026Dar es Salaam2US$1,100Register
5 to 6 Nov 2026Kigali2US$1,100Register
9 to 10 Nov 2026Kampala2US$1,100Register
10 to 11 Nov 2026Accra2US$1,100Register
11 to 12 Nov 2026Lagos2US$1,100Register
12 to 13 Nov 2026Cairo2US$1,100Register
16 to 17 Nov 2026Mauritius2US$1,100Register
17 to 18 Nov 2026Dubai2US$1,100Register
18 to 19 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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