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Emergency Operations Centre Management and Multi-Agency Coordination

When a major incident spans a site, a suburb or a region, an emergency operations centre becomes the hub that keeps decisions coordinated between company management, SAPS, fire services, emergency medical services and municipal disaster management. This course prepares delegates to set up, staff and run an operations centre, manage information flow and brief multiple agencies without confusion or duplicated effort.

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What you will be able to do

  • Activate an emergency operations centre and allocate roles within a defined command structure.
  • Establish information flow between field teams, the operations centre and executive management.
  • Track resources, tasks and decisions using a common operating log throughout an incident.
  • Brief SAPS, fire services, emergency medical services and municipal disaster management as single points of contact.
  • Manage competing priorities and resource requests from multiple agencies during a prolonged incident.
  • Stand down an operations centre and transition to recovery once the incident is controlled.

Course outline

  1. 01Role of an emergency operations centre
  2. 02Activation and command structure
  3. 03Information flow and operating logs
  4. 04Resource and task tracking
  5. 05Liaising with SAPS and fire services
  6. 06Coordinating emergency medical services
  7. 07Working with municipal disaster management
  8. 08Stand down and transition to recovery

Who should attend

Crisis and emergency managers, security and operations managers, and business continuity coordinators who staff or activate an emergency operations centre during a major incident.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Accra3US$1,500Closed
29 Sep to 1 Oct 2026Lagos3US$1,500Register
30 Sep to 2 Oct 2026Cairo3US$1,500Register
5 to 7 Oct 2026Mauritius3US$1,500Register
6 to 8 Oct 2026Dubai3US$1,500Register
7 to 9 Oct 2026Online3US$900Register
3 to 5 Nov 2026Johannesburg3R13,000Register
4 to 6 Nov 2026Cape Town3R13,000Register
9 to 11 Nov 2026Durban3R13,000Register
10 to 12 Nov 2026Pretoria3R13,000Register
11 to 13 Nov 2026Windhoek3US$1,500Register
16 to 18 Nov 2026Gaborone3US$1,500Register
17 to 19 Nov 2026Maseru3US$1,500Register
18 to 20 Nov 2026Mbabane3US$1,500Register
23 to 25 Nov 2026Lusaka3US$1,500Register
24 to 26 Nov 2026Harare3US$1,500Register
25 to 27 Nov 2026Lilongwe3US$1,500Register
30 Nov to 2 Dec 2026Blantyre3US$1,500Register
1 to 3 Dec 2026Mozambique3US$1,500Register
2 to 4 Dec 2026Nairobi3US$1,500Register
7 to 9 Dec 2026Dar es Salaam3US$1,500Register
8 to 10 Dec 2026Kigali3US$1,500Register
9 to 11 Dec 2026Kampala3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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