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Emergency Medical and Ambulance Services Management

Develop the management capacity of those running emergency medical and ambulance operations in South Africa's demanding pre hospital environment. The programme covers dispatch coordination, response time management, crew rostering, vehicle and equipment readiness and inter facility transfers. Participants work through real call flow and deployment scenarios to improve response performance, keep fleets operational and coordinate handovers with receiving hospitals.

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Register for this course

What you will be able to do

  • Coordinate dispatch and deployment across an ambulance service area.
  • Manage response times and prioritisation of emergency calls.
  • Roster crews to sustain coverage across shifts and demand peaks.
  • Maintain vehicle and equipment readiness for rapid response.
  • Coordinate inter facility transfers and hospital handovers.
  • Monitor pre hospital service indicators to improve performance.

Course outline

  1. 01Structure of Emergency Medical Services
  2. 02Dispatch and Deployment Coordination
  3. 03Response Time and Call Prioritisation
  4. 04Crew Rostering and Shift Coverage
  5. 05Vehicle and Equipment Readiness
  6. 06Inter Facility Transfers and Handovers
  7. 07Safety and Risk in Pre Hospital Care
  8. 08Performance Indicators for Ambulance Services

Who should attend

This course is designed for emergency services managers, station managers, dispatch supervisors and senior paramedics moving into operational leadership.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Johannesburg3R13,000Closed
29 Sep to 1 Oct 2026Cape Town3R13,000Register
30 Sep to 2 Oct 2026Durban3R13,000Register
5 to 7 Oct 2026Pretoria3R13,000Register
6 to 8 Oct 2026Windhoek3US$1,500Register
7 to 9 Oct 2026Gaborone3US$1,500Register
12 to 14 Oct 2026Maseru3US$1,500Register
13 to 15 Oct 2026Mbabane3US$1,500Register
14 to 16 Oct 2026Lusaka3US$1,500Register
19 to 21 Oct 2026Harare3US$1,500Register
20 to 22 Oct 2026Lilongwe3US$1,500Register
21 to 23 Oct 2026Blantyre3US$1,500Register
26 to 28 Oct 2026Mozambique3US$1,500Register
27 to 29 Oct 2026Nairobi3US$1,500Register
28 to 30 Oct 2026Dar es Salaam3US$1,500Register
2 to 4 Nov 2026Kigali3US$1,500Register
3 to 5 Nov 2026Kampala3US$1,500Register
4 to 6 Nov 2026Accra3US$1,500Register
9 to 11 Nov 2026Lagos3US$1,500Register
10 to 12 Nov 2026Cairo3US$1,500Register
11 to 13 Nov 2026Mauritius3US$1,500Register
16 to 18 Nov 2026Dubai3US$1,500Register
17 to 19 Nov 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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