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Eight Disciplines 8D Problem Solving for Corrective Action Teams

When a customer escalates a defect, African suppliers are often asked to respond with a formal 8D report but lack a disciplined method to produce one. This course walks teams through all eight disciplines, from containment through to prevention and recognition. Participants practise building a defensible 8D report that satisfies demanding customers while genuinely stopping the problem from returning.

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What you will be able to do

  • Assemble and lead a cross functional 8D team with clear roles.
  • Implement interim containment actions to protect the customer.
  • Define and describe the problem using quantified facts.
  • Identify and verify root causes for both occurrence and escape.
  • Select, implement, and validate permanent corrective actions.
  • Prevent recurrence through system changes and close the 8D formally.

Course outline

  1. 01Overview of the Eight Disciplines Method
  2. 02Forming the Team and Defining the Problem
  3. 03Interim Containment Actions
  4. 04Root Cause Analysis for Occurrence and Escape
  5. 05Choosing and Verifying Permanent Actions
  6. 06Preventing Recurrence Across the System
  7. 07Recognising the Team and Closing the Report
  8. 08Presenting an 8D to a Customer

Who should attend

This course suits quality engineers, supplier quality staff, production supervisors, and team leaders who must respond to customer complaints with structured corrective action.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Lilongwe2US$1,100Closed
29 to 30 Sep 2026Blantyre2US$1,100Register
30 Sep to 1 Oct 2026Mozambique2US$1,100Register
1 to 2 Oct 2026Nairobi2US$1,100Register
5 to 6 Oct 2026Dar es Salaam2US$1,100Register
6 to 7 Oct 2026Kigali2US$1,100Register
7 to 8 Oct 2026Kampala2US$1,100Register
8 to 9 Oct 2026Accra2US$1,100Register
12 to 13 Oct 2026Lagos2US$1,100Register
13 to 14 Oct 2026Cairo2US$1,100Register
14 to 15 Oct 2026Mauritius2US$1,100Register
15 to 16 Oct 2026Dubai2US$1,100Register
19 to 20 Oct 2026Online2US$900Register
30 Nov to 1 Dec 2026Johannesburg2R10,000Register
1 to 2 Dec 2026Cape Town2R10,000Register
2 to 3 Dec 2026Durban2R10,000Register
3 to 4 Dec 2026Pretoria2R10,000Register
7 to 8 Dec 2026Windhoek2US$1,100Register
8 to 9 Dec 2026Gaborone2US$1,100Register
9 to 10 Dec 2026Maseru2US$1,100Register
10 to 11 Dec 2026Mbabane2US$1,100Register
14 to 15 Dec 2026Lusaka2US$1,100Register
17 to 18 Dec 2026Harare2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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