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Document Control and Quality Records Management

Well run South African quality systems can still fail an audit when procedures are out of date, uncontrolled copies circulate, and records cannot be found when needed. This course teaches practical document control and records management for quality management systems, covering version control, approval workflows, and retention. Participants learn how to keep the right documents current and traceable whether the system is paper based or digital.

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What you will be able to do

  • Distinguish between controlled documents and quality records in a management system.
  • Set up version control and approval workflows for procedures and forms.
  • Manage the review and update cycle so documents stay current.
  • Control the distribution and withdrawal of documents to prevent uncontrolled copies.
  • Establish retention and disposal rules that meet legal and audit needs.
  • Prepare document and record evidence that satisfies an internal or customer audit.

Course outline

  1. 01Documents Versus Records
  2. 02Version Control and Approval Workflows
  3. 03The Review and Update Cycle
  4. 04Distribution and Withdrawal Control
  5. 05Retention, Storage and Disposal
  6. 06Paper and Digital Systems
  7. 07Preparing Evidence for Audits

Who should attend

This course suits document controllers, quality administrators, quality officers, and management system coordinators responsible for keeping quality documentation in order.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Durban2R10,000Closed
29 to 30 Sep 2026Pretoria2R10,000Register
30 Sep to 1 Oct 2026Windhoek2US$1,100Register
1 to 2 Oct 2026Gaborone2US$1,100Register
5 to 6 Oct 2026Maseru2US$1,100Register
6 to 7 Oct 2026Mbabane2US$1,100Register
7 to 8 Oct 2026Lusaka2US$1,100Register
8 to 9 Oct 2026Harare2US$1,100Register
12 to 13 Oct 2026Lilongwe2US$1,100Register
13 to 14 Oct 2026Blantyre2US$1,100Register
14 to 15 Oct 2026Mozambique2US$1,100Register
15 to 16 Oct 2026Nairobi2US$1,100Register
19 to 20 Oct 2026Dar es Salaam2US$1,100Register
20 to 21 Oct 2026Kigali2US$1,100Register
21 to 22 Oct 2026Kampala2US$1,100Register
22 to 23 Oct 2026Accra2US$1,100Register
26 to 27 Oct 2026Lagos2US$1,100Register
27 to 28 Oct 2026Cairo2US$1,100Register
28 to 29 Oct 2026Mauritius2US$1,100Register
29 to 30 Oct 2026Dubai2US$1,100Register
2 to 3 Nov 2026Online2US$900Register
14 to 15 Dec 2026Johannesburg2R10,000Register
17 to 18 Dec 2026Cape Town2R10,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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