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Data Driven Decision Making for Operations Managers

Operations managers in South African businesses are often flooded with production, quality, and maintenance data but lack the analytical skills to turn it into clear decisions. This course teaches practical data analysis for operations, including building meaningful dashboards, spotting trends versus noise, and using simple statistical reasoning to prioritise problems, so managers can act on evidence rather than gut feel or the loudest voice in the room.

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What you will be able to do

  • Distinguish between meaningful trends and normal random variation in operational data.
  • Build a simple dashboard that highlights the metrics that matter most to a business.
  • Apply basic statistical reasoning to prioritise problems by frequency and impact.
  • Interpret production, quality, and maintenance data together to find root causes.
  • Present operational data to senior management in a clear, decision focused format.
  • Establish a routine review cadence that keeps data driven decisions on track.

Course outline

  1. 01Why Data Driven Decisions Matter
  2. 02Trends Versus Random Noise
  3. 03Building Meaningful Dashboards
  4. 04Basic Statistical Reasoning for Managers
  5. 05Linking Data Across Departments
  6. 06Prioritising Problems by Impact
  7. 07Presenting Data to Management
  8. 08Establishing a Review Cadence

Who should attend

This course is aimed at operations managers, plant managers, and department heads who must make decisions from production, quality, and maintenance data.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Kigali2US$1,100Closed
29 to 30 Sep 2026Kampala2US$1,100Register
30 Sep to 1 Oct 2026Accra2US$1,100Register
1 to 2 Oct 2026Lagos2US$1,100Register
5 to 6 Oct 2026Cairo2US$1,100Register
6 to 7 Oct 2026Mauritius2US$1,100Register
7 to 8 Oct 2026Dubai2US$1,100Register
8 to 9 Oct 2026Online2US$900Register
19 to 20 Nov 2026Johannesburg2R10,000Register
23 to 24 Nov 2026Cape Town2R10,000Register
24 to 25 Nov 2026Durban2R10,000Register
25 to 26 Nov 2026Pretoria2R10,000Register
26 to 27 Nov 2026Windhoek2US$1,100Register
30 Nov to 1 Dec 2026Gaborone2US$1,100Register
1 to 2 Dec 2026Maseru2US$1,100Register
2 to 3 Dec 2026Mbabane2US$1,100Register
3 to 4 Dec 2026Lusaka2US$1,100Register
7 to 8 Dec 2026Harare2US$1,100Register
8 to 9 Dec 2026Lilongwe2US$1,100Register
9 to 10 Dec 2026Blantyre2US$1,100Register
10 to 11 Dec 2026Mozambique2US$1,100Register
14 to 15 Dec 2026Nairobi2US$1,100Register
17 to 18 Dec 2026Dar es Salaam2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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