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Crisis Communication and Media Handling for Security Incidents

A robbery, hostage situation, fatal accident or data breach becomes far worse when the organisation communicates badly, and in the age of social media a poor first statement spreads across Africa within minutes. This course prepares security leaders and spokespeople to communicate calmly and credibly during a security or safety incident. Delegates practise holding statements, media interviews, family liaison and coordination with authorities under realistic time pressure.

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What you will be able to do

  • Build a crisis communication plan that activates quickly during a security incident.
  • Draft holding statements and initial messages within the first critical minutes.
  • Handle media interviews and difficult questions without worsening the situation.
  • Coordinate messaging with police, regulators and internal leadership.
  • Manage social media, rumours and misinformation during a live incident.
  • Support affected staff, families and victims through sensitive communication.

Course outline

  1. 01Crisis communication principles
  2. 02The crisis communication plan and team
  3. 03Holding statements and first messages
  4. 04Media interview skills under pressure
  5. 05Coordinating with authorities and leadership
  6. 06Social media and misinformation management
  7. 07Family and victim liaison
  8. 08Post incident communication and recovery

Who should attend

Security and risk managers, communications officers, spokespeople and senior managers who may lead communication during a security or safety crisis.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Lilongwe2US$1,100Closed
29 to 30 Sep 2026Blantyre2US$1,100Register
30 Sep to 1 Oct 2026Mozambique2US$1,100Register
1 to 2 Oct 2026Nairobi2US$1,100Register
5 to 6 Oct 2026Dar es Salaam2US$1,100Register
6 to 7 Oct 2026Kigali2US$1,100Register
7 to 8 Oct 2026Kampala2US$1,100Register
8 to 9 Oct 2026Accra2US$1,100Register
12 to 13 Oct 2026Lagos2US$1,100Register
13 to 14 Oct 2026Cairo2US$1,100Register
14 to 15 Oct 2026Mauritius2US$1,100Register
15 to 16 Oct 2026Dubai2US$1,100Register
19 to 20 Oct 2026Online2US$900Register
30 Nov to 1 Dec 2026Johannesburg2R10,000Register
1 to 2 Dec 2026Cape Town2R10,000Register
2 to 3 Dec 2026Durban2R10,000Register
3 to 4 Dec 2026Pretoria2R10,000Register
7 to 8 Dec 2026Windhoek2US$1,100Register
8 to 9 Dec 2026Gaborone2US$1,100Register
9 to 10 Dec 2026Maseru2US$1,100Register
10 to 11 Dec 2026Mbabane2US$1,100Register
14 to 15 Dec 2026Lusaka2US$1,100Register
17 to 18 Dec 2026Harare2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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