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Cost of Quality and Continuous Improvement Metrics

Quality departments across South African organisations struggle to justify improvement spend because the true cost of scrap, rework, returns, and customer complaints is rarely calculated or reported to management. This course shows participants how to build a cost of quality model covering prevention, appraisal, and failure costs, and how to turn that data into metrics that win budget and management support for improvement projects.

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What you will be able to do

  • Classify quality costs into prevention, appraisal, internal failure, and external failure categories.
  • Calculate the true cost of scrap, rework, and returned goods for a business unit.
  • Build a cost of quality report that management can use for decision making.
  • Identify quick win improvement projects with the strongest return on investment.
  • Design a small set of quality metrics that link directly to business results.
  • Present a cost of quality case to secure budget for an improvement initiative.

Course outline

  1. 01What Cost of Quality Means
  2. 02Prevention and Appraisal Costs
  3. 03Internal and External Failure Costs
  4. 04Building a Cost of Quality Model
  5. 05Turning Costs Into Metrics
  6. 06Prioritising Improvement Projects
  7. 07Reporting to Management
  8. 08Sustaining a Metrics Programme

Who should attend

This course is aimed at quality managers, finance business partners, operations managers, and continuous improvement leads who must justify quality investment to management.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
3 to 4 Nov 2026Johannesburg2R10,000Register
4 to 5 Nov 2026Cape Town2R10,000Register
5 to 6 Nov 2026Durban2R10,000Register
9 to 10 Nov 2026Pretoria2R10,000Register
10 to 11 Nov 2026Windhoek2US$1,100Register
11 to 12 Nov 2026Gaborone2US$1,100Register
12 to 13 Nov 2026Maseru2US$1,100Register
16 to 17 Nov 2026Mbabane2US$1,100Register
17 to 18 Nov 2026Lusaka2US$1,100Register
18 to 19 Nov 2026Harare2US$1,100Register
19 to 20 Nov 2026Lilongwe2US$1,100Register
23 to 24 Nov 2026Blantyre2US$1,100Register
24 to 25 Nov 2026Mozambique2US$1,100Register
25 to 26 Nov 2026Nairobi2US$1,100Register
26 to 27 Nov 2026Dar es Salaam2US$1,100Register
30 Nov to 1 Dec 2026Kigali2US$1,100Register
1 to 2 Dec 2026Kampala2US$1,100Register
2 to 3 Dec 2026Accra2US$1,100Register
3 to 4 Dec 2026Lagos2US$1,100Register
7 to 8 Dec 2026Cairo2US$1,100Register
8 to 9 Dec 2026Mauritius2US$1,100Register
9 to 10 Dec 2026Dubai2US$1,100Register
10 to 11 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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