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Consumer Protection Act Compliance for Retailers

Help retail, e-commerce and service businesses align pricing, advertising, warranties and returns practices with the Consumer Protection Act. Covers the cooling off period, unfair contract terms, product liability and handling National Consumer Commission complaints. Delegates work through real store policies, terms and conditions and promotional material to spot clauses that will not survive regulatory scrutiny.

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Register for this course

What you will be able to do

  • Explain consumer rights protected under the Consumer Protection Act.
  • Identify unfair or prohibited terms in standard sale and service contracts.
  • Apply cooling off period and cancellation rules to real transactions.
  • Assess product liability exposure across the supply and retail chain.
  • Review advertising and promotional material for misleading claims.
  • Handle consumer complaints in line with National Consumer Commission expectations.

Course outline

  1. 01Consumer Protection Act Overview
  2. 02Unfair Contract Terms
  3. 03Cooling Off and Cancellation Rights
  4. 04Product Liability Exposure
  5. 05Advertising and Promotional Compliance
  6. 06Returns, Refunds and Warranties
  7. 07Handling Consumer Complaints
  8. 08National Consumer Commission Process

Who should attend

This course is designed for retail managers, e-commerce operators, customer service leads and legal or compliance staff in consumer facing businesses.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Dar es Salaam2US$1,100Closed
29 to 30 Sep 2026Kigali2US$1,100Register
30 Sep to 1 Oct 2026Kampala2US$1,100Register
1 to 2 Oct 2026Accra2US$1,100Register
5 to 6 Oct 2026Lagos2US$1,100Register
6 to 7 Oct 2026Cairo2US$1,100Register
7 to 8 Oct 2026Mauritius2US$1,100Register
8 to 9 Oct 2026Dubai2US$1,100Register
12 to 13 Oct 2026Online2US$900Register
23 to 24 Nov 2026Johannesburg2R10,000Register
24 to 25 Nov 2026Cape Town2R10,000Register
25 to 26 Nov 2026Durban2R10,000Register
26 to 27 Nov 2026Pretoria2R10,000Register
30 Nov to 1 Dec 2026Windhoek2US$1,100Register
1 to 2 Dec 2026Gaborone2US$1,100Register
2 to 3 Dec 2026Maseru2US$1,100Register
3 to 4 Dec 2026Mbabane2US$1,100Register
7 to 8 Dec 2026Lusaka2US$1,100Register
8 to 9 Dec 2026Harare2US$1,100Register
9 to 10 Dec 2026Lilongwe2US$1,100Register
10 to 11 Dec 2026Blantyre2US$1,100Register
14 to 15 Dec 2026Mozambique2US$1,100Register
17 to 18 Dec 2026Nairobi2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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