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Change Management for Lean and Operational Excellence Deployments

Lean and operational excellence programmes across Africa often fail on the people side rather than the technical side, as employees resist new routines and old ways quietly return. This course helps improvement leaders diagnose resistance, engage stakeholders, and build the behaviours and daily habits that make new ways of working stick. The emphasis is on the human dynamics of change during operational improvement.

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Register for this course

What you will be able to do

  • Diagnose the sources of resistance to operational change.
  • Map stakeholders and tailor engagement to each group.
  • Communicate the case for change in clear, honest terms.
  • Build new routines and behaviours on the shop floor.
  • Coach supervisors to reinforce change daily.
  • Measure adoption and adjust the change approach.

Course outline

  1. 01Why Operational Change Fails
  2. 02Understanding and Diagnosing Resistance
  3. 03Stakeholder Mapping and Engagement
  4. 04Communicating the Case for Change
  5. 05Building New Routines on the Floor
  6. 06Coaching Supervisors as Change Leaders
  7. 07Measuring Adoption and Adjusting

Who should attend

This course is aimed at improvement leaders, operations managers, supervisors and change agents driving Lean or operational excellence initiatives.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Maseru2US$1,100Closed
29 to 30 Sep 2026Mbabane2US$1,100Register
30 Sep to 1 Oct 2026Lusaka2US$1,100Register
1 to 2 Oct 2026Harare2US$1,100Register
5 to 6 Oct 2026Lilongwe2US$1,100Register
6 to 7 Oct 2026Blantyre2US$1,100Register
7 to 8 Oct 2026Mozambique2US$1,100Register
8 to 9 Oct 2026Nairobi2US$1,100Register
12 to 13 Oct 2026Dar es Salaam2US$1,100Register
13 to 14 Oct 2026Kigali2US$1,100Register
14 to 15 Oct 2026Kampala2US$1,100Register
15 to 16 Oct 2026Accra2US$1,100Register
19 to 20 Oct 2026Lagos2US$1,100Register
20 to 21 Oct 2026Cairo2US$1,100Register
21 to 22 Oct 2026Mauritius2US$1,100Register
22 to 23 Oct 2026Dubai2US$1,100Register
26 to 27 Oct 2026Online2US$900Register
7 to 8 Dec 2026Johannesburg2R10,000Register
8 to 9 Dec 2026Cape Town2R10,000Register
9 to 10 Dec 2026Durban2R10,000Register
10 to 11 Dec 2026Pretoria2R10,000Register
14 to 15 Dec 2026Windhoek2US$1,100Register
17 to 18 Dec 2026Gaborone2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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