Business Process Reengineering for Back Office Operations
When back office processes in African organisations grow by accretion, they become slow, error prone, and expensive to run. Business process reengineering takes a bolder route than incremental improvement, redesigning a process from the ground up around the outcome the customer needs. This course teaches teams to challenge assumptions, redesign end to end flows, and manage the transition to radically simpler operations.
Ready to book? Secure your place on this programme.
Distinguish reengineering from incremental improvement.
Select processes where fundamental redesign is justified.
Map the current end to end process and its cost drivers.
Challenge rules and assumptions that add no value.
Design a simpler future state process around the outcome.
Plan and manage the transition and its people impact.
Course outline
01Reengineering Versus Continuous Improvement
02Choosing Processes to Redesign
03Mapping the Current End to End Process
04Challenging Rules and Assumptions
05Designing the Future State
06Enabling Technology and Controls
07Managing the Transition and People Impact
08Locking in the New Way of Working
Who should attend
This course is intended for process owners, operations managers, project leads, and transformation staff redesigning finance, HR, procurement, or administrative processes.
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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