Skip to content

Business Process Improvement and Operational Excellence

Many South African organisations run improvement projects in isolated pockets that never add up to a coherent operational excellence strategy across sites or departments. This programme takes participants through a structured approach to business process improvement, from selecting the right projects and building a business case, through execution and change management, to embedding a management system that sustains gains across the wider organisation.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Assess an organisation's current operational maturity against recognised excellence frameworks.
  • Select improvement projects using data on cost, risk, and customer impact.
  • Build a business case that links a process improvement to measurable business results.
  • Apply change management techniques that reduce resistance during process improvement rollout.
  • Design a governance structure that tracks improvement projects across departments and sites.
  • Embed a management system that sustains operational excellence beyond individual projects.

Course outline

  1. 01Foundations of Operational Excellence
  2. 02Assessing Organisational Maturity
  3. 03Selecting High Impact Projects
  4. 04Building the Business Case
  5. 05Leading Process Improvement Execution
  6. 06Managing Change and Resistance
  7. 07Governance Across Sites and Departments
  8. 08Sustaining Gains Long Term

Who should attend

This programme is designed for operations directors, quality directors, general managers, and senior continuous improvement leaders responsible for organisation wide performance.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 Sep to 2 Oct 2026Dar es Salaam5US$1,800Closed
5 to 9 Oct 2026Lusaka5US$1,800Register
12 to 16 Oct 2026Harare5US$1,800Register
19 to 23 Oct 2026Accra5US$1,800Register
26 to 30 Oct 2026Lagos5US$1,800Register
2 to 6 Nov 2026Dubai5US$1,800Register
9 to 13 Nov 2026Johannesburg5R18,000Register
16 to 20 Nov 2026Cape Town5R18,000Register
23 to 27 Nov 2026Durban5R18,000Register
30 Nov to 4 Dec 2026Pretoria5R18,000Register
7 to 11 Dec 2026Nairobi5US$1,800Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Related courses in Quality and Operational Excellence

Quality and Operational Excellence

Lean Six Sigma Green Belt Practical Application

Six Sigma fails in South African plants when it is taught as statistics rather than as a way to run improvement projects under real...

Next session
5 to 9 Oct 2026
Venue
Dubai
5 day programme
FromR18,000
Quality and Operational Excellence

ISO 9001 Quality Management Systems in Practice

Most quality systems fail their internal audits on the same handful of clauses. The ISO 9001 standard is studied here as a body of...

Next session
5 to 7 Oct 2026
Venue
Johannesburg
3 day programme
FromR13,000
Quality and Operational Excellence

Quality Nonconformance and Corrective Action

Two thirds of corrective actions address a symptom and the failure returns within the quarter.

Next session
6 to 8 Oct 2026
Venue
Johannesburg
3 day programme
FromR13,000
See all Quality and Operational Excellence courses