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Business Excellence Models and Organisational Self Assessment

Business excellence models give organisations a structured way to judge how well they perform across leadership, strategy, people, and results. This course introduces widely used excellence frameworks and shows how to run an honest self assessment. Delegates learn to score their organisation, identify priority gaps, and build an improvement plan that lifts overall performance in an African operating context.

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What you will be able to do

  • Describe the structure and criteria of leading business excellence models.
  • Explain how enabler and results criteria connect to drive performance.
  • Facilitate a self assessment workshop with a cross functional team.
  • Score organisational performance against excellence criteria objectively.
  • Prioritise improvement opportunities from self assessment findings.
  • Develop an action plan that moves the organisation toward excellence.

Course outline

  1. 01Why Excellence Models Matter
  2. 02Overview of Leading Frameworks
  3. 03Enabler Criteria and Results Criteria
  4. 04Facilitating a Self Assessment
  5. 05Scoring and Evidence Gathering
  6. 06Prioritising Improvement Themes
  7. 07Building the Improvement Plan

Who should attend

This course is intended for senior managers, quality leaders, and strategy professionals who want to benchmark and improve overall organisational performance.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Kampala3US$1,500Closed
29 Sep to 1 Oct 2026Accra3US$1,500Register
30 Sep to 2 Oct 2026Lagos3US$1,500Register
5 to 7 Oct 2026Cairo3US$1,500Register
6 to 8 Oct 2026Mauritius3US$1,500Register
7 to 9 Oct 2026Dubai3US$1,500Register
12 to 14 Oct 2026Online3US$900Register
4 to 6 Nov 2026Johannesburg3R13,000Register
9 to 11 Nov 2026Cape Town3R13,000Register
10 to 12 Nov 2026Durban3R13,000Register
11 to 13 Nov 2026Pretoria3R13,000Register
16 to 18 Nov 2026Windhoek3US$1,500Register
17 to 19 Nov 2026Gaborone3US$1,500Register
18 to 20 Nov 2026Maseru3US$1,500Register
23 to 25 Nov 2026Mbabane3US$1,500Register
24 to 26 Nov 2026Lusaka3US$1,500Register
25 to 27 Nov 2026Harare3US$1,500Register
30 Nov to 2 Dec 2026Lilongwe3US$1,500Register
1 to 3 Dec 2026Blantyre3US$1,500Register
2 to 4 Dec 2026Mozambique3US$1,500Register
7 to 9 Dec 2026Nairobi3US$1,500Register
8 to 10 Dec 2026Dar es Salaam3US$1,500Register
9 to 11 Dec 2026Kigali3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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