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Building a Skills Matrix for Operational and Shop Floor Teams

A skills matrix makes visible who can do what across a team, exposing single points of failure and guiding training and shift planning. This practical course shows HR and operational supervisors how to define competencies, assess proficiency and use the matrix to build a flexible, multi skilled workforce. Examples are drawn from manufacturing, warehousing and utility operations across Africa.

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What you will be able to do

  • Define the critical skills and competencies for a team.
  • Set clear proficiency levels that supervisors can assess.
  • Build a skills matrix that is easy to read and maintain.
  • Identify skill gaps and single points of failure.
  • Use the matrix to plan training and cover shifts.
  • Keep the matrix current as people and processes change.

Course outline

  1. 01Purpose and benefits of a skills matrix
  2. 02Defining critical team competencies
  3. 03Setting proficiency levels
  4. 04Assessing individual proficiency fairly
  5. 05Building and displaying the matrix
  6. 06Spotting gaps and cover risks
  7. 07Linking the matrix to training plans
  8. 08Keeping the matrix live

Who should attend

Operational supervisors, team leaders, training coordinators and HR officers supporting frontline and production teams.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Johannesburg2R10,000Closed
29 to 30 Sep 2026Cape Town2R10,000Register
30 Sep to 1 Oct 2026Durban2R10,000Register
1 to 2 Oct 2026Pretoria2R10,000Register
5 to 6 Oct 2026Windhoek2US$1,100Register
6 to 7 Oct 2026Gaborone2US$1,100Register
7 to 8 Oct 2026Maseru2US$1,100Register
8 to 9 Oct 2026Mbabane2US$1,100Register
12 to 13 Oct 2026Lusaka2US$1,100Register
13 to 14 Oct 2026Harare2US$1,100Register
14 to 15 Oct 2026Lilongwe2US$1,100Register
15 to 16 Oct 2026Blantyre2US$1,100Register
19 to 20 Oct 2026Mozambique2US$1,100Register
20 to 21 Oct 2026Nairobi2US$1,100Register
21 to 22 Oct 2026Dar es Salaam2US$1,100Register
22 to 23 Oct 2026Kigali2US$1,100Register
26 to 27 Oct 2026Kampala2US$1,100Register
27 to 28 Oct 2026Accra2US$1,100Register
28 to 29 Oct 2026Lagos2US$1,100Register
29 to 30 Oct 2026Cairo2US$1,100Register
2 to 3 Nov 2026Mauritius2US$1,100Register
3 to 4 Nov 2026Dubai2US$1,100Register
4 to 5 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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