Benchmarking and Best Practice Transfer for Operations
South African operations often know they lag competitors or sister sites but lack a disciplined way to measure the gap and close it. This course teaches structured benchmarking, covering how to choose meaningful measures, gather comparable data ethically, and adapt proven practices to local conditions. Participants learn to run a benchmarking study end to end and to transfer best practice between sites without simply copying what will not fit.
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Explain the types of benchmarking and when each is useful.
Select measures that allow fair comparison between operations.
Gather benchmarking data ethically from internal and external sources.
Analyse the performance gap and identify the practices that drive it.
Adapt best practices to fit local conditions and constraints.
Plan and manage the transfer of a proven practice between sites.
Course outline
01Types and Purpose of Benchmarking
02Choosing Comparable Measures
03Ethical Data Gathering
04Analysing the Performance Gap
05Understanding the Drivers Behind Results
06Adapting Practices to Local Conditions
07Managing Best Practice Transfer
08Sustaining Gains Across Sites
Who should attend
This course suits operations managers, continuous improvement leaders, plant managers, and business analysts responsible for lifting performance toward proven benchmarks.
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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