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Benchmarking and Best Practice Transfer for Operations

South African operations often know they lag competitors or sister sites but lack a disciplined way to measure the gap and close it. This course teaches structured benchmarking, covering how to choose meaningful measures, gather comparable data ethically, and adapt proven practices to local conditions. Participants learn to run a benchmarking study end to end and to transfer best practice between sites without simply copying what will not fit.

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What you will be able to do

  • Explain the types of benchmarking and when each is useful.
  • Select measures that allow fair comparison between operations.
  • Gather benchmarking data ethically from internal and external sources.
  • Analyse the performance gap and identify the practices that drive it.
  • Adapt best practices to fit local conditions and constraints.
  • Plan and manage the transfer of a proven practice between sites.

Course outline

  1. 01Types and Purpose of Benchmarking
  2. 02Choosing Comparable Measures
  3. 03Ethical Data Gathering
  4. 04Analysing the Performance Gap
  5. 05Understanding the Drivers Behind Results
  6. 06Adapting Practices to Local Conditions
  7. 07Managing Best Practice Transfer
  8. 08Sustaining Gains Across Sites

Who should attend

This course suits operations managers, continuous improvement leaders, plant managers, and business analysts responsible for lifting performance toward proven benchmarks.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
6 to 8 Oct 2026Johannesburg3R13,000Register
7 to 9 Oct 2026Cape Town3R13,000Register
12 to 14 Oct 2026Durban3R13,000Register
13 to 15 Oct 2026Pretoria3R13,000Register
14 to 16 Oct 2026Windhoek3US$1,500Register
19 to 21 Oct 2026Gaborone3US$1,500Register
20 to 22 Oct 2026Maseru3US$1,500Register
21 to 23 Oct 2026Mbabane3US$1,500Register
26 to 28 Oct 2026Lusaka3US$1,500Register
27 to 29 Oct 2026Harare3US$1,500Register
28 to 30 Oct 2026Lilongwe3US$1,500Register
2 to 4 Nov 2026Blantyre3US$1,500Register
3 to 5 Nov 2026Mozambique3US$1,500Register
4 to 6 Nov 2026Nairobi3US$1,500Register
9 to 11 Nov 2026Dar es Salaam3US$1,500Register
10 to 12 Nov 2026Kigali3US$1,500Register
11 to 13 Nov 2026Kampala3US$1,500Register
16 to 18 Nov 2026Accra3US$1,500Register
17 to 19 Nov 2026Lagos3US$1,500Register
18 to 20 Nov 2026Cairo3US$1,500Register
23 to 25 Nov 2026Mauritius3US$1,500Register
24 to 26 Nov 2026Dubai3US$1,500Register
25 to 27 Nov 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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