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Supplier Performance Measurement and Scorecards

Many organisations select suppliers carefully but then fail to track how they actually perform once the contract begins. This course teaches procurement and supply chain teams how to design supplier scorecards, set realistic performance targets, run structured supplier review meetings and use performance data to inform contract renewal, escalation or exit decisions.

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Register for this course

What you will be able to do

  • Design supplier scorecards covering quality, delivery, cost and service.
  • Set realistic and measurable supplier performance targets.
  • Collect performance data efficiently from operational systems.
  • Facilitate structured supplier performance review meetings.
  • Use scorecard results to inform contract renewal or exit decisions.
  • Manage underperforming suppliers through structured improvement plans.

Course outline

  1. 01Why Supplier Performance Measurement Matters
  2. 02Designing Balanced Supplier Scorecards
  3. 03Setting Realistic Performance Targets
  4. 04Collecting and Validating Performance Data
  5. 05Running Structured Supplier Review Meetings
  6. 06Linking Scorecards to Contract Decisions
  7. 07Managing Supplier Improvement Plans
  8. 08Escalation and Supplier Exit Processes

Who should attend

This course is designed for supplier relationship managers, buyers, category managers and quality staff responsible for ongoing supplier evaluation.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
13 to 15 Oct 2026Johannesburg3R13,000Register
14 to 16 Oct 2026Cape Town3R13,000Register
19 to 21 Oct 2026Durban3R13,000Register
20 to 22 Oct 2026Pretoria3R13,000Register
21 to 23 Oct 2026Windhoek3US$1,500Register
26 to 28 Oct 2026Gaborone3US$1,500Register
27 to 29 Oct 2026Maseru3US$1,500Register
28 to 30 Oct 2026Mbabane3US$1,500Register
2 to 4 Nov 2026Lusaka3US$1,500Register
3 to 5 Nov 2026Harare3US$1,500Register
4 to 6 Nov 2026Lilongwe3US$1,500Register
9 to 11 Nov 2026Blantyre3US$1,500Register
10 to 12 Nov 2026Mozambique3US$1,500Register
11 to 13 Nov 2026Nairobi3US$1,500Register
16 to 18 Nov 2026Dar es Salaam3US$1,500Register
17 to 19 Nov 2026Kigali3US$1,500Register
18 to 20 Nov 2026Kampala3US$1,500Register
23 to 25 Nov 2026Accra3US$1,500Register
24 to 26 Nov 2026Lagos3US$1,500Register
25 to 27 Nov 2026Cairo3US$1,500Register
30 Nov to 2 Dec 2026Mauritius3US$1,500Register
1 to 3 Dec 2026Dubai3US$1,500Register
2 to 4 Dec 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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