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Smart City and Digital Service Delivery for Local Government

This course helps municipal leaders plan practical digital transformation that improves service delivery rather than chasing technology for its own sake. Participants explore online service channels, smart metering and sensors, data driven decision making and citizen self service, with attention to affordability and digital inclusion. The programme is grounded in African realities of constrained budgets, connectivity gaps and the need to reach residents who still rely on mobile and in person channels.

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Register for this course

What you will be able to do

  • Define a realistic smart city and digital service delivery vision for the municipality.
  • Prioritise digital initiatives by service delivery value and affordability.
  • Design online, mobile and self service channels that widen access.
  • Use sensors, smart metering and data to improve operations and decisions.
  • Address digital inclusion, connectivity and data protection concerns.
  • Plan implementation, skills and governance for digital projects.

Course outline

  1. 01Smart City Concepts for Local Government
  2. 02Prioritising Digital Initiatives by Value
  3. 03Online, Mobile and Self Service Channels
  4. 04Sensors, Smart Metering and Data
  5. 05Digital Inclusion and Connectivity
  6. 06Data Protection and Governance
  7. 07Implementation, Skills and Change

Who should attend

Municipal managers, ICT and innovation officials, service delivery heads and IDP practitioners driving digital transformation in local government.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Pretoria3R13,000Closed
29 Sep to 1 Oct 2026Windhoek3US$1,500Register
30 Sep to 2 Oct 2026Gaborone3US$1,500Register
5 to 7 Oct 2026Maseru3US$1,500Register
6 to 8 Oct 2026Mbabane3US$1,500Register
7 to 9 Oct 2026Lusaka3US$1,500Register
12 to 14 Oct 2026Harare3US$1,500Register
13 to 15 Oct 2026Lilongwe3US$1,500Register
14 to 16 Oct 2026Blantyre3US$1,500Register
19 to 21 Oct 2026Mozambique3US$1,500Register
20 to 22 Oct 2026Nairobi3US$1,500Register
21 to 23 Oct 2026Dar es Salaam3US$1,500Register
26 to 28 Oct 2026Kigali3US$1,500Register
27 to 29 Oct 2026Kampala3US$1,500Register
28 to 30 Oct 2026Accra3US$1,500Register
2 to 4 Nov 2026Lagos3US$1,500Register
3 to 5 Nov 2026Cairo3US$1,500Register
4 to 6 Nov 2026Mauritius3US$1,500Register
9 to 11 Nov 2026Dubai3US$1,500Register
10 to 12 Nov 2026Online3US$900Register
7 to 9 Dec 2026Johannesburg3R13,000Register
8 to 10 Dec 2026Cape Town3R13,000Register
9 to 11 Dec 2026Durban3R13,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Lagos
5 day programme
FromR18,000
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