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Services Procurement and Statement of Work Management

Buying consulting, cleaning, security, IT and professional services is very different from buying goods, yet many African procurement teams apply goods based methods and lose control of scope and cost. This course focuses on defining service requirements, writing tight statements of work and managing outcomes. Delegates learn to structure service contracts that pay for results rather than effort.

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What you will be able to do

  • Explain how services procurement differs from buying physical goods.
  • Define service requirements and measurable outcomes clearly.
  • Write a statement of work that prevents scope creep and disputes.
  • Choose between fixed price, time and materials and outcome based models.
  • Build service level indicators and penalties into service contracts.
  • Manage service delivery and hold providers to agreed standards.

Course outline

  1. 01How Services Buying Differs from Goods Buying
  2. 02Defining Requirements and Outcomes
  3. 03Writing a Watertight Statement of Work
  4. 04Pricing Models for Services
  5. 05Service Levels, Indicators and Penalties
  6. 06Managing Delivery and Provider Performance
  7. 07Common Services Procurement Pitfalls

Who should attend

Suited to buyers, contract officers and department managers who procure professional, facilities, security, cleaning or IT services.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
27 to 28 Oct 2026Johannesburg2R10,000Register
28 to 29 Oct 2026Cape Town2R10,000Register
29 to 30 Oct 2026Durban2R10,000Register
2 to 3 Nov 2026Pretoria2R10,000Register
3 to 4 Nov 2026Windhoek2US$1,100Register
4 to 5 Nov 2026Gaborone2US$1,100Register
5 to 6 Nov 2026Maseru2US$1,100Register
9 to 10 Nov 2026Mbabane2US$1,100Register
10 to 11 Nov 2026Lusaka2US$1,100Register
11 to 12 Nov 2026Harare2US$1,100Register
12 to 13 Nov 2026Lilongwe2US$1,100Register
16 to 17 Nov 2026Blantyre2US$1,100Register
17 to 18 Nov 2026Mozambique2US$1,100Register
18 to 19 Nov 2026Nairobi2US$1,100Register
19 to 20 Nov 2026Dar es Salaam2US$1,100Register
23 to 24 Nov 2026Kigali2US$1,100Register
24 to 25 Nov 2026Kampala2US$1,100Register
25 to 26 Nov 2026Accra2US$1,100Register
26 to 27 Nov 2026Lagos2US$1,100Register
30 Nov to 1 Dec 2026Cairo2US$1,100Register
1 to 2 Dec 2026Mauritius2US$1,100Register
2 to 3 Dec 2026Dubai2US$1,100Register
3 to 4 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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