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Reverse Logistics and Product Returns Management

The flow of goods back up the supply chain, through returns, repairs, recalls and recycling, is often neglected until it starts eroding margin and customer trust. This course gives delegates a structured approach to reverse logistics, covering returns authorisation, refurbishment, disposal and the recovery of value, with attention to the growth of online retail and extended producer responsibility in South Africa.

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Register for this course

What you will be able to do

  • Map the reverse logistics flow from customer return to final disposition.
  • Design returns authorisation and inspection processes that limit abuse.
  • Decide between repair, refurbishment, resale, recycling and disposal.
  • Recover value from returned, obsolete and end of life stock.
  • Manage product recalls and warranty returns efficiently.
  • Measure the cost and service impact of reverse logistics activity.

Course outline

  1. 01Understanding Reverse Logistics Flows
  2. 02Returns Authorisation and Inspection
  3. 03Disposition Decisions and Value Recovery
  4. 04Managing Recalls and Warranty Returns
  5. 05Refurbishment, Recycling and Responsible Disposal
  6. 06Reverse Logistics for Online and Omnichannel Retail
  7. 07Costing and Measuring Reverse Logistics Performance

Who should attend

This course suits supply chain and logistics managers, returns and warranty staff, customer service leaders and retailers managing product returns.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Mozambique2US$1,100Closed
29 to 30 Sep 2026Nairobi2US$1,100Register
30 Sep to 1 Oct 2026Dar es Salaam2US$1,100Register
1 to 2 Oct 2026Kigali2US$1,100Register
5 to 6 Oct 2026Kampala2US$1,100Register
6 to 7 Oct 2026Accra2US$1,100Register
7 to 8 Oct 2026Lagos2US$1,100Register
8 to 9 Oct 2026Cairo2US$1,100Register
12 to 13 Oct 2026Mauritius2US$1,100Register
13 to 14 Oct 2026Dubai2US$1,100Register
14 to 15 Oct 2026Online2US$900Register
25 to 26 Nov 2026Johannesburg2R10,000Register
26 to 27 Nov 2026Cape Town2R10,000Register
30 Nov to 1 Dec 2026Durban2R10,000Register
1 to 2 Dec 2026Pretoria2R10,000Register
2 to 3 Dec 2026Windhoek2US$1,100Register
3 to 4 Dec 2026Gaborone2US$1,100Register
7 to 8 Dec 2026Maseru2US$1,100Register
8 to 9 Dec 2026Mbabane2US$1,100Register
9 to 10 Dec 2026Lusaka2US$1,100Register
10 to 11 Dec 2026Harare2US$1,100Register
14 to 15 Dec 2026Lilongwe2US$1,100Register
17 to 18 Dec 2026Blantyre2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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