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Revenue Assurance and Billing Integrity for Finance Teams

Revenue quietly leaks from many organisations through unbilled services, pricing errors, missed escalations and reconciliation gaps between operations and finance. This course teaches finance staff to protect the top line through revenue assurance, closing the gaps where earned income never reaches the bank. It is particularly relevant for utilities, telecoms, service providers and subscription businesses across Africa.

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Register for this course

What you will be able to do

  • Explain the concept of revenue leakage and where it typically occurs.
  • Reconcile services delivered against amounts actually billed.
  • Detect pricing, tariff and contract escalation errors.
  • Design controls that close gaps between operations and billing.
  • Quantify recovered and protected revenue for management.
  • Establish an ongoing revenue assurance routine.

Course outline

  1. 01Understanding Revenue Leakage
  2. 02The Order to Cash and Service to Bill Chain
  3. 03Reconciling Delivery to Billing
  4. 04Pricing, Tariff and Escalation Errors
  5. 05Controls to Close Revenue Gaps
  6. 06Quantifying and Reporting Recoveries
  7. 07Building a Revenue Assurance Function
  8. 08Ongoing Monitoring and Improvement

Who should attend

Revenue accountants, billing supervisors, finance analysts and managers in utilities, telecoms, subscription and service businesses.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 Sep to 2 Oct 2026Accra5US$1,800Closed
5 to 9 Oct 2026Lagos5US$1,800Register
12 to 16 Oct 2026Dubai5US$1,800Register
19 to 23 Oct 2026Johannesburg5R18,000Register
26 to 30 Oct 2026Cape Town5R18,000Register
2 to 6 Nov 2026Durban5R18,000Register
9 to 13 Nov 2026Pretoria5R18,000Register
16 to 20 Nov 2026Nairobi5US$1,800Register
23 to 27 Nov 2026Dar es Salaam5US$1,800Register
30 Nov to 4 Dec 2026Lusaka5US$1,800Register
7 to 11 Dec 2026Harare5US$1,800Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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