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Public Sector Negotiation and Mediation Skills for Government Officials

This course builds the negotiation and mediation skills that public officials need when dealing with suppliers, communities, unions and other spheres of government. Participants practise preparing for negotiations, managing difficult conversations, and mediating disputes to durable settlements. The programme emphasises fair, transparent outcomes that protect the public interest and preserve working relationships.

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Register for this course

What you will be able to do

  • Prepare thoroughly for a negotiation and set clear objectives.
  • Apply principled negotiation techniques to reach fair outcomes.
  • Manage emotion and pressure in difficult conversations.
  • Mediate disputes between parties toward a workable settlement.
  • Balance the public interest against the demands of stakeholders.
  • Document agreements clearly to prevent later disputes.

Course outline

  1. 01Preparing to Negotiate
  2. 02Principled Negotiation Techniques
  3. 03Managing Difficult Conversations
  4. 04Mediating Disputes
  5. 05Protecting the Public Interest
  6. 06Reaching and Recording Agreement
  7. 07Negotiation and Mediation Practice

Who should attend

This course suits managers, supply chain officers, community liaison staff and labour relations practitioners in the public sector who negotiate on behalf of their institution.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Mozambique2US$1,100Closed
29 to 30 Sep 2026Nairobi2US$1,100Register
30 Sep to 1 Oct 2026Dar es Salaam2US$1,100Register
1 to 2 Oct 2026Kigali2US$1,100Register
5 to 6 Oct 2026Kampala2US$1,100Register
6 to 7 Oct 2026Accra2US$1,100Register
7 to 8 Oct 2026Lagos2US$1,100Register
8 to 9 Oct 2026Cairo2US$1,100Register
12 to 13 Oct 2026Mauritius2US$1,100Register
13 to 14 Oct 2026Dubai2US$1,100Register
14 to 15 Oct 2026Online2US$900Register
25 to 26 Nov 2026Johannesburg2R10,000Register
26 to 27 Nov 2026Cape Town2R10,000Register
30 Nov to 1 Dec 2026Durban2R10,000Register
1 to 2 Dec 2026Pretoria2R10,000Register
2 to 3 Dec 2026Windhoek2US$1,100Register
3 to 4 Dec 2026Gaborone2US$1,100Register
7 to 8 Dec 2026Maseru2US$1,100Register
8 to 9 Dec 2026Mbabane2US$1,100Register
9 to 10 Dec 2026Lusaka2US$1,100Register
10 to 11 Dec 2026Harare2US$1,100Register
14 to 15 Dec 2026Lilongwe2US$1,100Register
17 to 18 Dec 2026Blantyre2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Lagos
5 day programme
FromR18,000
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