This course helps public officials rethink services around the needs and experiences of citizens using innovation and service design methods. Participants learn to understand citizen journeys, prototype new solutions and test improvements before wide rollout. The programme is shaped by the drive across African governments to deliver more responsive and accessible public services with limited resources.
Ready to book? Secure your place on this programme.
Register for this courseThis course suits service managers, innovation teams, planners and frontline leaders in departments, municipalities and public entities seeking better citizen outcomes.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Windhoek | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Gaborone | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Maseru | 3 | US$1,500 | Register | |
| 5 to 7 Oct 2026 | Mbabane | 3 | US$1,500 | Register | |
| 6 to 8 Oct 2026 | Lusaka | 3 | US$1,500 | Register | |
| 7 to 9 Oct 2026 | Harare | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Blantyre | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Mozambique | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Nairobi | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 21 to 23 Oct 2026 | Kigali | 3 | US$1,500 | Register | |
| 26 to 28 Oct 2026 | Kampala | 3 | US$1,500 | Register | |
| 27 to 29 Oct 2026 | Accra | 3 | US$1,500 | Register | |
| 28 to 30 Oct 2026 | Lagos | 3 | US$1,500 | Register | |
| 2 to 4 Nov 2026 | Cairo | 3 | US$1,500 | Register | |
| 3 to 5 Nov 2026 | Mauritius | 3 | US$1,500 | Register | |
| 4 to 6 Nov 2026 | Dubai | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Online | 3 | US$900 | Register | |
| 2 to 4 Dec 2026 | Johannesburg | 3 | R13,000 | Register | |
| 7 to 9 Dec 2026 | Cape Town | 3 | R13,000 | Register | |
| 8 to 10 Dec 2026 | Durban | 3 | R13,000 | Register | |
| 9 to 11 Dec 2026 | Pretoria | 3 | R13,000 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Municipal planning fails when the integrated development plan, the budget and the service delivery agreement describe three different...
Weak billing accuracy, uncollected debt and unmetered connections leave many municipalities unable to pay their bulk accounts or maintain...
Public participation is often reduced to a hall booking and an attendance register. Ward committees...