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Power Utility Operations and Management Essentials

Running a power utility means balancing technical performance, finance and customer service under constant pressure. This management programme gives supervisors and rising managers a broad view of how the parts of a utility fit together. Delegates connect network operation, revenue, planning and regulation into a clearer management picture.

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Register for this course

What you will be able to do

  • Describe the main functions of a power utility and how they interact.
  • Explain the flow from generation and network operation to revenue.
  • Interpret performance measures used to manage a utility.
  • Assess how planning and investment decisions are made.
  • Outline the regulatory and customer expectations utilities face.
  • Identify practical improvements in reliability and cost control.

Course outline

  1. 01The utility value chain
  2. 02Network operation and reliability
  3. 03Revenue, metering and billing
  4. 04Financial basics for utilities
  5. 05Planning and investment decisions
  6. 06Regulation and compliance
  7. 07Customer service and supply quality
  8. 08Performance measurement
  9. 09Improvement and change in utilities

Who should attend

Supervisors, team leaders, engineers moving into management and support staff in utilities and municipal electricity departments.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Blantyre3US$1,500Closed
29 Sep to 1 Oct 2026Mozambique3US$1,500Register
30 Sep to 2 Oct 2026Nairobi3US$1,500Register
5 to 7 Oct 2026Dar es Salaam3US$1,500Register
6 to 8 Oct 2026Kigali3US$1,500Register
7 to 9 Oct 2026Kampala3US$1,500Register
12 to 14 Oct 2026Accra3US$1,500Register
13 to 15 Oct 2026Lagos3US$1,500Register
14 to 16 Oct 2026Cairo3US$1,500Register
19 to 21 Oct 2026Mauritius3US$1,500Register
20 to 22 Oct 2026Dubai3US$1,500Register
21 to 23 Oct 2026Online3US$900Register
17 to 19 Nov 2026Johannesburg3R13,000Register
18 to 20 Nov 2026Cape Town3R13,000Register
23 to 25 Nov 2026Durban3R13,000Register
24 to 26 Nov 2026Pretoria3R13,000Register
25 to 27 Nov 2026Windhoek3US$1,500Register
30 Nov to 2 Dec 2026Gaborone3US$1,500Register
1 to 3 Dec 2026Maseru3US$1,500Register
2 to 4 Dec 2026Mbabane3US$1,500Register
7 to 9 Dec 2026Lusaka3US$1,500Register
8 to 10 Dec 2026Harare3US$1,500Register
9 to 11 Dec 2026Lilongwe3US$1,500Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Johannesburg
5 day programme
FromR18,000
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