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Managing Project Vendors, Service Levels and Third Party Delivery

Much project work is now delivered by outside vendors, yet accountability for the outcome still sits with the project manager. This course covers how to select, onboard and manage vendors against clear service levels so third party delivery stays on track. It reflects the outsourcing and vendor heavy delivery models common in African organisations.

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Register for this course

What you will be able to do

  • Define vendor scope, deliverables and service levels clearly.
  • Onboard vendors so they understand expectations and governance.
  • Track vendor performance against service levels and milestones.
  • Manage issues, escalations and remedies with vendors.
  • Coordinate multiple vendors delivering into one project.
  • Manage vendor exit, transition and knowledge transfer.

Course outline

  1. 01Vendor delivery and accountability
  2. 02Defining scope and service levels
  3. 03Vendor selection and onboarding
  4. 04Performance tracking and reporting
  5. 05Issues, escalation and remedies
  6. 06Coordinating multiple vendors
  7. 07Relationship and governance rhythm
  8. 08Vendor exit and transition

Who should attend

Project managers, vendor and contract managers and delivery leads responsible for third party and outsourced delivery within projects.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
19 to 20 Oct 2026Johannesburg2R10,000Register
20 to 21 Oct 2026Cape Town2R10,000Register
21 to 22 Oct 2026Durban2R10,000Register
22 to 23 Oct 2026Pretoria2R10,000Register
26 to 27 Oct 2026Windhoek2US$1,100Register
27 to 28 Oct 2026Gaborone2US$1,100Register
28 to 29 Oct 2026Maseru2US$1,100Register
29 to 30 Oct 2026Mbabane2US$1,100Register
2 to 3 Nov 2026Lusaka2US$1,100Register
3 to 4 Nov 2026Harare2US$1,100Register
4 to 5 Nov 2026Lilongwe2US$1,100Register
5 to 6 Nov 2026Blantyre2US$1,100Register
9 to 10 Nov 2026Mozambique2US$1,100Register
10 to 11 Nov 2026Nairobi2US$1,100Register
11 to 12 Nov 2026Dar es Salaam2US$1,100Register
12 to 13 Nov 2026Kigali2US$1,100Register
16 to 17 Nov 2026Kampala2US$1,100Register
17 to 18 Nov 2026Accra2US$1,100Register
18 to 19 Nov 2026Lagos2US$1,100Register
19 to 20 Nov 2026Cairo2US$1,100Register
23 to 24 Nov 2026Mauritius2US$1,100Register
24 to 25 Nov 2026Dubai2US$1,100Register
25 to 26 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
19 to 21 Oct 2026
Venue
Johannesburg
3 day programme
FromR13,000
See all Project Management courses