Purchasing and Supply Chain
Strategic Procurement and Supplier Management
Move your buying function beyond order processing into a source of measurable commercial advantage.
- Next session
- 5 to 9 Oct 2026
- Venue
- Nairobi
- 5 day programme
- FromR18,000
Last Mile Delivery and E-Commerce Fulfilment Operations
Online retail is booming across African cities, and the last mile is where margins are won or lost. This course covers the operations behind fast, reliable delivery, from order fulfilment and packing to route execution and returns. Delegates learn to design fulfilment flows, manage delivery partners and meet customer expectations despite addressing and traffic challenges.
Ready to book? Secure your place on this programme.
Register for this courseWhat you will be able to do
- Design order fulfilment flows from pick to pack to dispatch.
- Plan last mile delivery models suited to urban and rural areas.
- Manage delivery partners, riders and courier performance.
- Handle failed deliveries, addressing gaps and cash on delivery.
- Streamline e-commerce returns and reverse flows.
- Track delivery service levels and customer experience metrics.
Course outline
- 01The E-Commerce Fulfilment and Last Mile Landscape
- 02Order Fulfilment, Picking and Packing
- 03Last Mile Delivery Models
- 04Managing Couriers and Delivery Partners
- 05Failed Deliveries and Cash on Delivery
- 06E-Commerce Returns and Reverse Flows
- 07Delivery Service Levels and Customer Experience
Who should attend
This course is aimed at e-commerce, fulfilment, logistics and operations managers responsible for online order delivery and customer fulfilment.
Dates, venues and fees
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Windhoek | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Gaborone | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Maseru | 3 | US$1,500 | Register | |
| 5 to 7 Oct 2026 | Mbabane | 3 | US$1,500 | Register | |
| 6 to 8 Oct 2026 | Lusaka | 3 | US$1,500 | Register | |
| 7 to 9 Oct 2026 | Harare | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Blantyre | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Mozambique | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Nairobi | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 21 to 23 Oct 2026 | Kigali | 3 | US$1,500 | Register | |
| 26 to 28 Oct 2026 | Kampala | 3 | US$1,500 | Register | |
| 27 to 29 Oct 2026 | Accra | 3 | US$1,500 | Register | |
| 28 to 30 Oct 2026 | Lagos | 3 | US$1,500 | Register | |
| 2 to 4 Nov 2026 | Cairo | 3 | US$1,500 | Register | |
| 3 to 5 Nov 2026 | Mauritius | 3 | US$1,500 | Register | |
| 4 to 6 Nov 2026 | Dubai | 3 | US$1,500 | Register | |
| 9 to 11 Nov 2026 | Online | 3 | US$900 | Register | |
| 2 to 4 Dec 2026 | Johannesburg | 3 | R13,000 | Register | |
| 7 to 9 Dec 2026 | Cape Town | 3 | R13,000 | Register | |
| 8 to 10 Dec 2026 | Durban | 3 | R13,000 | Register | |
| 9 to 11 Dec 2026 | Pretoria | 3 | R13,000 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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