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Know Your Customer and Customer Due Diligence Practice

A hands on programme for onboarding and compliance staff who verify customer identity, assess risk and maintain records that satisfy African regulators. Covers simplified, standard and enhanced due diligence, beneficial ownership and ongoing monitoring using realistic account opening scenarios. Participants practise applying a risk based approach to individuals, companies and trusts.

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Register for this course

What you will be able to do

  • Explain the purpose of customer due diligence within a financial crime framework.
  • Apply a risk based approach to classify customers by risk level.
  • Verify identity and beneficial ownership for individuals and legal entities.
  • Conduct enhanced due diligence on politically exposed and high risk clients.
  • Maintain records and perform ongoing monitoring throughout the relationship.
  • Recognise red flags that require escalation to the compliance function.

Course outline

  1. 01The Customer Due Diligence Landscape
  2. 02Risk Rating and Customer Categorisation
  3. 03Identity and Address Verification
  4. 04Beneficial Ownership and Legal Structures
  5. 05Enhanced Due Diligence and Politically Exposed Persons
  6. 06Ongoing Monitoring and Record Keeping
  7. 07Red Flags and Escalation Practice

Who should attend

Onboarding officers, relationship managers, branch staff and compliance practitioners in banks, insurers and other accountable institutions.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 30 Sep 2026Cape Town3R13,000Closed
29 Sep to 1 Oct 2026Durban3R13,000Register
30 Sep to 2 Oct 2026Pretoria3R13,000Register
5 to 7 Oct 2026Windhoek3US$1,500Register
6 to 8 Oct 2026Gaborone3US$1,500Register
7 to 9 Oct 2026Maseru3US$1,500Register
12 to 14 Oct 2026Mbabane3US$1,500Register
13 to 15 Oct 2026Lusaka3US$1,500Register
14 to 16 Oct 2026Harare3US$1,500Register
19 to 21 Oct 2026Lilongwe3US$1,500Register
20 to 22 Oct 2026Blantyre3US$1,500Register
21 to 23 Oct 2026Mozambique3US$1,500Register
26 to 28 Oct 2026Nairobi3US$1,500Register
27 to 29 Oct 2026Dar es Salaam3US$1,500Register
28 to 30 Oct 2026Kigali3US$1,500Register
2 to 4 Nov 2026Kampala3US$1,500Register
3 to 5 Nov 2026Accra3US$1,500Register
4 to 6 Nov 2026Lagos3US$1,500Register
9 to 11 Nov 2026Cairo3US$1,500Register
10 to 12 Nov 2026Mauritius3US$1,500Register
11 to 13 Nov 2026Dubai3US$1,500Register
16 to 18 Nov 2026Online3US$900Register
9 to 11 Dec 2026Johannesburg3R13,000Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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